Technical Account Manager

Who you are

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Professional fluency in Portuguese and English
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

What the job involves

• At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM), professionally fluent in Portuguese, to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more
• The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals
• As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills
• You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products
• You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications
• This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical
• The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team
• If you wish to be at the forefront of customer strategies and innovation, come join us!
• • Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
• • Utilize technical skills to solve difficult support issues and technical challenges
• • Understand operational parameters and troubleshooting process for customer issues and escalations
• • Advocate for customer needs to overcome adoption blockers and drive new feature development
• • Improve customer capabilities by running workshops, operations and architecture reviews
• • Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
• • Work with customers across all levels from developers through to C-Suite executives
• • Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers