Senior Compliance Officer (Brand Integrity)

• Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination
• Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistently across teams and regions
• Manage program plans, trackers, decision logs, action items, and governance routines for brand-integrity initiatives and escalations
• Coordinate intake and triage of merchant, partner, and network-related issues that require brand-integrity review or follow-up
• Partner with the first line, Risk, Legal, Commercial, Partnerships, and regional stakeholders to ensure merchant-facing processes and internal governance are aligned
• Help maintain clear documentation, playbooks, and training materials for brand-integrity topics, program requirements, and escalation handling
• Track outstanding remediation items, open questions, deadlines, and dependencies to ensure programs move forward in a controlled and timely way
• Support reviews of higher-risk merchant verticals and models, including payment facilitators, marketplaces, and other areas that may create elevated brand, scheme, or reputational risk
• Identify repeat issues, process gaps, and control weaknesses, and help drive durable improvements with the broader team
• Prepare leadership updates and concise materials for governance forums, internal stakeholders, and external discussions where needed
• Help standardize how the team manages brand-integrity work globally, improving consistency, transparency, and follow-through
• Contribute to cross-functional initiatives that balance revenue opportunities with network, compliance, and reputational risk considerations

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- Experience working with merchant models such as payment facilitators or marketplaces is a plus
• Exposure to program trackers, governance routines, documentation workflows, or compliance operations is a plus
• Around 5+ years of experience in program management, compliance, risk, operations, merchant oversight, or similarly cross-functional roles with experience working in payments, fintech, financial services, or another regulated environment is strongly preferred
• Comfortable working across global teams and time zones, and able to drive progress without direct authority
• Demonstrated ability to build structure in ambiguous environments and maintain momentum on open-ended programs
• A practical, solution-oriented mindset with a bias toward follow-through and execution quality
• Familiarity with card-network compliance, merchant risk, high-risk verticals, or brand-integrity programs required