Content Designer

Who you are

• You’ve worked in UX writing or content design roles before, ideally for an app
• You have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need
• You understand how to use data to drive decisions, and explain those decisions strategically
• You can explain why you chose one word over another, and change your mind when research or new information tells you to
• You’re comfortable asking as many questions as it takes to understand a brief or piece of feedback
• You have an eye for the small stuff – you notice the inconsistent button label, the unclear error message, the figure that doesn’t match
• You’re enthusiastic about collaborating with other teams, and curious about others’ points of view
• You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway

What the job involves

• We have a hybrid approach to working here at Starling – our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week
• We’re looking for a Content Designer to join our team and shape the experience our customers get in the Starling app
• From notifications and navigation to FAQs and T&Cs, you’ll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way
• You’ll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good
• Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms
• Getting under the skin of complicated concepts and finding ways to explain them clearly
• Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences
• Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
• Exploring solutions that satisfy regulatory requirements and meet customer needs
• Spotting and solving content design problems, and maintaining consistency – including in all the nooks and crannies
• Developing guidance, templates, and frameworks to scale the impact of content design at Starling

The application process

• Please send us a cover letter as well as a CV – this helps us get a better understanding of who you are and the experience you’ll bring
• Please also attach or include a link to your portfolio, if you have one. If you don’t, please include an example in your cover letter of a piece of writing you’re proud of – tell us what the problem was, what you wrote, and what changed as a result

Benefits

• Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
• Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
• Pension scheme
• Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
• Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
• Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses