Account Executive (Agentforce Service)

• We are looking for an Midmarket Account Executive specializing in Agentforce Service to lead this transformation
• Covering an MM territory in Germany (with a strong footprint in Transport, Logistics, and Services), you will act as the strategic overlay to our Core Account Executives
• You are not selling professional services or consulting hours; you are selling our market-leading AI and software platform designed specifically for the customer’s internal and external service domains
• You are the Subject Matter Expert for our Agentforce Service software suite
• While the Core AE owns the broad customer relationship, you own the strategy for transforming their service departments through our technology
• Drive the Strategy: Partner with Core AEs to identify opportunities within the accounts where our platforms can revolutionize the customer’s operations
• Speak the Language of Service Departments: Engage eye-to-eye with Heads of Customer Service, IT, and HR, as well as C-Level executives. You deeply understand their operational KPIs and how our software improves them
• Sell Agentforce & AI: Articulate how our AI platform resolves routine cases autonomously and empowers the customer’s human agents to focus on high-value work
• Orchestrate the Win: Lead the sales cycle. You are no order-taker; you drive the strategy, coordinating Solution Engineers, Customer Success, and Partners to prove the platform’s value and close the business

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- Collaboration Skills: You thrive in a team setting. You know how to build trust with highly experienced internal Core AEs to drive a joint strategy
• Technical & AI Affinity: You don’t need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations
• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions. You know how to navigate complex SaaS deals and want to sell the market-leading platform
• Language Skills: Fluent, business-level German and English are absolutely mandatory for this market
• Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms
• We hire someone who fits into one of these three profiles:
• The Transformation Consultant: You come from a System Integrator or Consulting background. You have guided Service Transformation projects or implemented Service platforms and are ready to pivot your technical expertise into a highly commercial, revenue-generating sales role
• The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side. You understand the buyer’s pain because you used to be in their shoes