UX Writer

Who you are

• You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key
• You have a minimum 3 years relevant experience in UX Writing – this includes past experience working in e-commerce or data-driven product teams
• You have experience working on AI topics including prompting, quality assessment
• You are fluent in English
• You have a portfolio that demonstrates your UX writing experience
• You’re a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences
• You write copy that is intuitive, futureproof and scalable
• You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research
• You have a can-do attitude and work well independently and in a team
• You’re self-driven and take ownership of your ideas to solve challenging problems in an evolving environment
• You thrive on feedback, responding with creative thinking and iterations
• You enjoy working with people of diverse backgrounds, cultures and disciplines
• You are a strong communicator with an eye for detail
• You are able to prioritise multiple projects and stakeholders

What the job involves

• We’re looking for a UX Writer to join our UX Writing and Content Design organisation in our Marketing department
• We’re a close-knit community made up of more than 70 writers
• Partnerships: You'll set and drive craft direction for Booking.com's B2B Partnerships ecosystem, from partner-facing product experiences at scale to external AI integrations with players like OpenAI and Google
• From fee management and reporting tools to complex GenAI flows, the topics you own are varied and require both attention to detail and comfort with ambiguity
• You'd be embedded across multiple product teams, collaborating closely with PMs, PMMs, and UX designers. Some weeks you'll be deep in complex topics; others you'll be moving quickly on smaller requests or flows
• Our mission is to deliver the best value and easiest travel experience for our customers. You’ll have the opportunity to create products used by millions of travellers and partners around the globe across different platforms, from web to app
• In this role, you'll partner directly with highly iterative product teams, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers
• You’ll report to the UX Writing Manager for your area who will support you in your growth and development
• UX Writers at Booking.com write clear and concise quality messaging that considers the end-to-end user experience
• Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale
• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
• Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines
• Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing

The application process

• The interview process will entail a total of 3 interviews. We require a portfolio or slides about 1-2 of your past projects
• Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options