Technical Support Engineer (Spanish + English)

• Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin
• You’ll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues
• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
• Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service
• Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices
• The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English
• Proven background in customer success, technical support, or application support
• Ability to explain complex technical concepts clearly to non-technical business stakeholders
• Fluent professional communication skills (written and spoken) in both Spanish and English
• Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels
• Prior experience in Tier 2/Tier 3 technical support or SaaS application support
• Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
• Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus
• Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture