Technical Support Engineer (French Speaking)

• Informatica is currently seeking an enthusiastic, motivated individual to join our global team of highly skilled support staff
• Our support teams deal with a wide range of Cloud products including Master Data, Data Integration, Data Quality and Data Governance
• As a Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners, and internal teams
• In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment
• Provide best in class technical support to customers, partners, and internal teams
• Managing customer issues and escalations within our Salesforce CRM system
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout
• Work with regional partners on proactive support, enablement, and guidance
• Follow up on actions in a timely manner and with attention to detail
• Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations
• Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- You must have strong technical, communication, and collaboration skills and a laser focus on customer success
• Good knowledge of Cloud platforms like Azure, AWS or GCP
• Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server
• Some experience with Network troubleshooting is a plus
• Minimum 1+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus
• Demonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAP
• Passionate about delivering the highest quality of customer success
• A high degree of analytical, troubleshooting, and problem-solving abilities
• An excellent level of Java with demonstrable experience in programming
• An avid learner and adaptable to a fast-changing technical environment
• Bachelor’s degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experience
• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system
• A team player who can work both independently and collaboratively
• Ability to communicate effectively with customers at all levels as well as internal stakeholders
• Experience of debugging in Java or another Object-Oriented Programming
• Fluent French speaker (essential) and excellent verbal and written skills in English- End Date: September 26, 2026