Technical Program Manager

Who you are

• Experienced launching complex physical products at scale, across suppliers, supply chain, and multi-stakeholder organizations. This matters more than payments-specific background: 5-7 years in fintech, payments, or hardware tech is a plus, but proven skill with physical-product launches is what counts most
• A genuine problem-solver. Comfortable with curveballs; you push people toward decisions rather than just documenting dependencies
• Technically fluent enough to move independently. Functional understanding of POS terminal architecture and Terminal Management Systems (or the equivalent), enough to make calls without needing a specialist for every decision
• A systems thinker with strong judgment. You synthesize dependencies and trade-offs across teams into one roadmap, and know when to decide versus escalate fast
• Someone who uses data to drive alignment, not just report it. You've built and run RAID logs and program dashboards to keep cross-functional teams moving in the same direction
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply

What the job involves

• Adyen's hardware ecosystem bridges physical devices and world-class payment software, built around a fleet of Android-powered terminals ranging from the ultra-portable AMS1 to the interactive countertop SFO1
• As the Technical Program Manager, you'll be the glue bringing new hardware to market. This isn't a maintenance role; you'll own readiness for new terminal and accessory launches, from cross-team kickoff to the moment a device is live with a merchant
• You'll work at the intersection of physical-product complexity (electronics, global supply chains, regional logistics) and payments, pulling together Product, Engineering, Supply Chain, Procurement, Partnerships, and Commercial to hit the launch date without cutting corners
• Drive the New Terminal Introduction (NTI) Program: Drive full product readiness ownership for new device launches and rollouts, aligning Product, Engineering, Supply Chain, Procurement, Partnerships, and Commercial, and proactively unblocking teams to protect time-to-market
• Bridge Gaps & Silos: Oversee and drive alignment across multiple internal teams, from software to hardware, security and operations, where you identify and manage dependencies that individual product teams might overlook
• Mitigate Risk: Identify and resolve technical, compliance, and logistical risks early, especially external dependencies, before they threaten a launch date
• Improve the Process: Refine the NTI process after every launch so each rollout runs cleaner than the last
• Technical Debt & Modernization: Coordinate legacy-system deprecation and upgrade milestones, migrating to new devices or frameworks with minimal disruption to live merchant environments
• Operational Artifacts: Build and maintain RAID logs, milestone dashboards, hardware launch blueprints, and cross-team roadmaps

The application process

• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities