Technical Account Manager

Who you are

• Experience in technical engineering
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

What the job involves

• An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers
• As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology
• You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• Our Technical Account Managers partner with some of the most iconic businesses in the country
• These range from rising startups building their business from scratch through to large enterprises going through significant transformation
• You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues
• As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills
• You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products
• You’ll also have the chance to receive mentor-ship and gain AWS certifications
• Do you want to be part of history and transform businesses through cloud computing adoption?
• We would love to hear from you
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions