Team Leader for Customer Welcoming Personal Customers Team

Job Description
Danske Bank's Welcoming and Orchestration Services team in Lithuania plays a vital role in giving personal customers the right start to their banking journey. As Team Leader for the Customer Welcoming Personal Customers Team, you will guide a team through a regulated, fast-moving environment where quality and collaboration matter. In return, you will find a clear path for your own development within a global organisation.

What you will be doing:
You will join a dedicated team in Lithuania that handles the customer welcoming cases across four Nordic market areas. Working closely with Nordic colleagues, the Implementation and Analysis team, and the global leadership team, you will make sure that onboarding processes meet AML regulatory standards while delivering a smooth experience for personal customers. The atmosphere is collaborative, improvement-oriented, and grounded in shared accountability.

More specifically, you will:

• Lead and develop a team, keeping motivation, delivery, and quality on track.
• Secure steady, accurate case handling that meets all AML and SOP requirements.
• Identify and carry through process improvements in close cooperation with the Implementation and Analysis team.
• Conduct regular Gembas to confirm process adherence and surface improvement opportunities.
• Track team performance metrics and address gaps in a structured, supportive way.
• Collaborate with Nordic and global leadership stakeholders to align operations with business needs.

About you:

• At least two years of leadership experience in an operational or regulated setting.
• Solid understanding of AML regulations and Customer Due Diligence principles.
• Clear, confident communicator in English, both written and spoken.
• Skilled at planning, organising, and managing priorities across a team.
• Comfortable working with detail in a fast-changing, agile environment.
• Open to new approaches and genuinely interested in developing people and processes.

Familiarity with KYC or financial crime compliance in a banking context would be a bonus. If you come from a slightly different background but bring strong people leadership and a structured way of working, we encourage you to apply.

We offer:
Monthly salary range
from 3360 EUR to 5040 EUR gross
(based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits
HERE
.

Your job function (position) in the job contract will be Know Your Customer (KYC).

If you're interested in this role and joining my team, feel free to contact
Thomas Behr Gade | LinkedIn
or
Roma Kestaviciene | LinkedIn
and we will answer your questions! The application deadline is
17 November 2026
.

About Us
Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.