Service Advisor (Fixed-Term Role)

What to Expect

Do you want to help build a world of amazing abundance?

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing

their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission

to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or

schedule a service visit to returning their vehicle, managing communication across physical and digital

platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an

equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a

passion for the brand and the ability to create exceptional customer experiences.

What You'll Do

Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements

Educate customers on Product, Tesla App, and answer any questions using customer friendly

language

Maintain a tidy, representable customer facing area (customer lounge, service entrance), and

organize the parking lot

Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning

Facilitate test drives in service, being an ambassador for new products and support in generating

additional sales

Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth

operations of the workshop

Maintain a good understanding of Tesla’s products and service operations to perform basic, visual

diagnostics and accurately record repair orders into systems

Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced

efficiently and seamlessly

Perform additional responsibilities as assigned to meet business needs

What You'll Bring

Relevant experience in a customer facing role delivering excellent service, preferably from a

technical or automotive environment

Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining

attention to detail

Excellent communication skills and ability to establish and maintain strong working relationships

with both internal stakeholders and customers

Ability to excel in a team-based environment and achieve common goals

Excellent problem-solving skills, and strong ability to take initiative and be proactive

Digitally savvy – ability to adopt and adapt quickly to new technology and systems

Good knowledge of MS Office

Able to communicate, read, and write effectively in the English language, and Norwegian based on local market requirements

Must have and continue to maintain a valid driving license and safe driving record 

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.