Senior Engagement Manager

Who you are

• 5+ years of experience in cloud computing
• 5+ years of leading and delivering enterprise-level IT engagements experience
• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
• Experience in project management of technical programs
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• French: fluency required (Spanish: a strong plus)
• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers

What the job involves

• The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects
• In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients
• You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes
• Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact
• Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks
• You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences
• As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain
• In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
• The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud
• We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives
• Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption
• We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries
• As an experienced technology program/project manager, you will be responsible for:
• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards