Senior Customer Implementation Specialist

Who you are

• Experience: 6+ years in a customer-facing role (Implementation, Onboarding, Customer Success, Consulting, or Project/Program Management) within SaaS / B2B environments
• Customer Segment Expertise: Demonstrated experience onboarding and managing upper mid-market and/or enterprise clients, including multi-stakeholder environments and more complex requirements
• Stakeholder Management: Significant, proven track record in excellent stakeholder management—able to influence, align, and drive decisions across technical and non-technical audiences, including senior leadership
• Project/Program Management: Highly experienced in running multiple concurrent projects with strong structure: planning, execution, risk mitigation, and clear communication
• Business Acumen & Shared Goals: Strong understanding of broader company and team goals, translating them into day-to-day priorities and customer outcomes. Seeing success as a team sport—aligning with shared objectives, mentoring colleagues proactively, and contributing beyond one's own “book of business” to drive collective impact and continuous growth
• Tech Savvy: Quick to learn new products, comfortable with integrations and technical concepts, and able to become a Personio expert fast
• Communication: Outstanding interpersonal and presentation skills—able to simplify complexity, build trust quickly, and navigate difficult conversations professionally
• Growth Mindset: Adaptable, resilient, and motivated to continuously improve how we deliver value to customers
• Languages: Fluent in German and English. Any additional language is a bonus

What the job involves

• Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build
• Are you ready to transform how organizations onboard and thrive with Personio? As a Senior Customer Implementation Specialist (d/f/m) – German Speaking, you’ll be the driving force behind our customers’ successful adoption of Personio across the DACH region—particularly for upper mid-market and enterprise customers
• You’ll empower HR and People teams on client‘s side to unlock real value, guiding them through complex onboarding programs with expertise, empathy, and a dash of Personio flair
• Lead Strategic Onboarding: Own end-to-end onboarding for upper mid-market and enterprise customers, driving seamless setup, integrations, and change enablement so Personio becomes an indispensable part of their HR routine
• Drive Product Adoption & Value Realization: Champion product usage and best practices to increase retention, adoption depth, and long-term customer value—especially across multiple stakeholder groups
• Consultative Guidance at Senior Level: Run regular executive and working-level check-ins to uncover goals, align stakeholders, provide tailored recommendations, and guide customers to measurable outcomes
• Advanced Project & Stakeholder Management: Manage several complex onboarding programs in parallel, keeping scope, timelines, risk, and dependencies under control while maintaining a premium customer experience
• Issue Resolution & Escalation Leadership: Triage and troubleshoot customer issues, coordinate across internal teams, and lead escalations/bug handoffs with clear documentation and communication
• Trusted Relationship Building: Build strong, trust-based relationships with key stakeholders (incl. leadership), handle conflicts with care, and identify opportunities for expansion/upsell in partnership with Growth and CS
• Cross-functional Collaboration: Partner closely with Sales, Growth, Customer Success, and Product to deliver exceptional outcomes and to translate customer insights into improvements in our onboarding approach and product roadmap
• Mentorship & Process Excellence: Proactively support and coach new joiners and peers, contribute to onboarding documentation, and elevate team processes through your experience and continuous improvement mindset

Benefits

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes
• Find your best way to work with our office-led, and remote-friendly PersonioFlex!