Security Support Engineer

Who you are

• Experience in software development, or experience in technical support
• Experience troubleshooting and debugging technical systems
• Experience with Linux
• Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS
• Experience in one or more of the following: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls
• Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline, or experience with equivalent introductory technical domain knowledge
• Experience with any combination of the following: threat modeling, secure coding, identity management and authentication, software development, cryptography, system administration and network security
• Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
• Experience architecting/operating solutions built on AWS, or experience with one or more of the following domains: systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Node.JS, Java, Ruby, C#, Python, or PHP)
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience mentoring or training the engineering community on complex technical issues
• Experience working on and delivering end to end projects independently
• Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply

What the job involves

• Amazon's Corporate Identity and Access Management (IAM) team is seeking a talented Security Support Engineer to help make the secure way the easy way
• You will support programs that deliver innovative approaches to securing access management at massive scale, working directly with business owners across the company to drive security initiatives from problem through to resolution
• This is an opportunity to operate as a technical lead, applying your expertise in complex problem-solving, pattern recognition, and automation to strengthen Amazon's security posture
• In this role, you will resolve complex access management issues, help customers adopt new security products, and bring configurations in line with current security standards
• You'll identify trends across cases to set the technical approach for recurring problems, drive automation at scale, and act as a subject matter expert who mentors less experienced engineers
• Your work will have direct impact on how Amazon secures access for internal and external identities
• Drive security-related operational initiatives in a security-first, enterprise-scaled environment
• Assist customers with following remediations steps, identify any blockers, and recognize patterns or trends
• Work directly with customers to help them adopt new security products or adjust their configuration to meet current security standards
• Contribute to scripting and security tool development efforts
• Own security metrics delivery and improvements
• Directly support Security Engineers by contributing research for IAM security reviews and initiatives
• Act as a subject matter expert, handle escalations, and mentor other engineers on the team
• You drive the remediation of known security issues by working directly with customers to help them adopt new security products or adjust their platform configuration to comply with the latest security standards
• As an experienced engineer, you identify issue trends and apply automation to drive bulk remediations
• You set the technical direction for how the team resolves recurring problems, handle escalations, and collaborate with engineers across Amazon to strengthen security practices
• This role includes occasional on-call responsibilities
• Our team's mission is to make the secure way the easy way. We focus on Identity and Access Management improvements, and our remit covers both internal and external identity. As a technical lead on the team, you'll work in an environment that values innovation, collaboration, and continuous improvement
• We tackle complex security challenges at Amazon scale, developing new approaches to access management that balance security with ease of use. The team values mentorship and knowledge sharing, creating an environment where engineers grow their expertise while delivering meaningful impact on Amazon's security posture