Product Support Manager

Job Description We’re looking for a Product Support Manager to join our Health Support organization at Oracle.

The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.

In this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.

As a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.

What you’ll be doing:

• Managing and supporting a team handling customer service requests and incidents
• Ensuring all support work is properly tracked and prioritised
• Ensuring that issues are addressed quickly, minimising downtime and improving the user experience.
• Maintaining quality standards and meeting SLAs
• Acting as an escalation point for complex issues
• Reviewing team performance and guiding them towards clear objectives
• Taking part in an on-call rotation when needed
• Implement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions

Additional details:

• Based in our Bucharest office (5 days/week)
• Some travel required (up to 20%)

Qualifications Career Level - M2

About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.