Process Excellence Manager, Process Excellence

Description As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects.

Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We’re also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the Process Excellence team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

Key job responsibilities

• Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
• Audit processes for compliance and work to close any gaps
• Analyse feedback and use data to own and implement process improvements at the site
• Work with station management and other stakeholders to identify and solve process-related issues

A day in the life

You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Station Process Excellence Mgr, you’ll be spotting problems and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You’ll also lead a few members of your own team and be involved with managing their daily tasks.

About The Team As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations to launch new programs, helping them meet customer demand and drive customer-focused innovation.

There are lots of different opportunities within the Process Excellence team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

The applicable collective agreement for this role is CBA for employees of Logistics, Delivery and Shipping Sector . The position is classified at level 1 or above, depending on the candidate’s skills, competences and experience.

Basic Qualifications

• Experience managing multiple competing priorities simultaneously and driving goals to completion
• Bachelor's degree or equivalent
• Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
• Experience working with data analytics and using these metrics to identify problems, or experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Experience communicating with a wide range of stakeholders, including peers and leadership

Preferred Qualifications

• Knowledge of Microsoft Office products and applications
• Experience using data and metrics to drive improvements
• Experience in an analytical tasks or projects, working with data

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Palermo, ITA - 50,600.00 EUR Annually

Company

• Amazon Italia Transport Srl

Job ID: A10538457