Operations Officer in Payment Investigation Team (maternity cover)

Job Description
Can you imagine yourself being a key person in solving payment-related issues for corporate and private customers located in all Danske Bank branches?

The Payment Investigations team resolves incoming and outgoing international payment issues for corporate and private customers across all Danske Bank branches. Its work covers tracing missing or delayed payments and investigating payments that cannot be credited to the beneficiary; handling payment recalls, amendments, returns and value-date adjustments; and resolving missing cover funds and re-executing customer and bank-to-bank payments. Throughout these investigations, the team manages payment-related queries and follows up with other banks.

The team works with other teams to resolve investigation cases and identify their root causes. This collaboration helps find the best solution for each case and prevent similar issues from recurring.

The position will be based in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

• This is a two-year maternity cover position.

What You Will Be Doing

• Investigate incoming and outgoing cross-border payment issues and handle related SWIFT queries, including missing or delayed payments, recalls, amendments and returns
• Monitor payment-related issues and escalate cases that require further support to progress towards resolution
• Re-effect customer or bank-to-bank payments
• Collaborate with other teams by sharing best practices and proposals
• Improve and optimize the processes using lean principles
• Create, develop, and update documentation and procedures

About You

• At least 1 year of experience in payment processing or investigations
• Detail-oriented with a quality-focused mindset
• Committed to providing the best customer experience
• Collaborative, with an open and positive approach to new opportunities, and willing to take ownership of your daily work with a high level of autonomy
• Upper-Intermediate English skills
• SWIFT knowledge is an advantage and will help you get up to speed more quickly in the role

What We Offer You
Monthly salary range
from 1880 EUR to 2820 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you're interested in this role and joining our team, feel free to contact Hiring Manager Jonas Albrektas via email jalb@danskebank.lt.

For applying, please use the link on the job ad.