Manager Payroll Operations - Eastern Europe

What this job can offer you

The Manager Payroll Operations is responsible for ensuring accurate compliant and timely payroll delivery across a defined portfolio of countries or regions.

This role combines people leadership with operational ownership enabling your team to consistently meet or exceed payroll expectations while developing their skills and capabilities.

As part of the Global Payroll Operations leadership group you will lead a team of payroll specialists supporting them through complex operational challenges and helping them prioritize work to maximize impact.

You are accountable for translating strategic guidance into clear operational expectations ensuring the team is aligned to processes knowledge and support needed to execute at a high level.

This role requires balancing oversight and autonomy: you drive resolution of escalated payroll issues apply policies consistently recommend hiring and performance decisions and partner with cross-functional stakeholders.

At the same time you foster a high-performing engaged team capable of delivering results reliably and scaling their impact as the business grows.

You will also contribute to critical global payroll implementation initiatives providing market-specific expertise and operational input to ensure new country launches vendor transitions or process in-housing efforts succeed and maintain operational excellence.

What you bring

• Proven experience owning payroll outcomes for a team in regional or multi-country environments.
• Demonstrated people leadership capability including coaching feedback and performance input.
• Comfortable leading investigations and driving operational resolution.
• Able to clarify and consistently apply policies and controls.
• Experience recommending hiring profiles team changes and performance actions.
• Strong operational judgment with the ability to balance speed accuracy and customer impact.
• Clear structured written and verbal communicator particularly effective in async environments.
• Experience working in remote-first or globally distributed teams is a strong advantage.
• Fluent in English; additional languages are a plus.

Key Responsibilities 

• Team Leadership & Performance

  • Own payroll outcomes for your team holding accountability for accuracy timeliness and compliance within your scope.
  • Provide coaching feedback and day-to-day leadership to your assigned team of payroll specialists
  • Lead operational investigations into payroll issues and drive resolution within defined authority.
  • Provide input into performance ratings and recommend performance actions when required.
  • Foster a psychologically safe high-accountability team environment.

  Payroll Operations Ownership

  • Own end-to-end payroll delivery for a defined group of countries ensuring regulatory compliance and operational consistency.
  • Sustain operational working knowledge of country-specific payroll requirements within your scope.
  • Ensure payroll processes are followed documented and auditable.
  • Manage relationships with external payroll vendors relevant to your portfolio.

  Global Payroll Implementations

  • Actively support critical global payroll implementation initiatives including new country launches vendor transitions or in-housing efforts.
  • Contribute market- and country-specific payroll expertise to ensure implementations are operationally sound and sustainable.
  • Identify execution risks early and partner with implementation and cross-functional teams to mitigate them.
  • Own payroll outcomes for your scope post-launch ensuring stability after go-live.

  Operational Excellence & Improvement

  • Identify operational risks recurring issues and process gaps within your payroll scope.
  • Drive continuous improvement initiatives that increase efficiency reduce errors and improve team capacity.
  • Support the rollout of new tools automation and standardized workflows.
  • Track and contribute to KPIs service levels and quality metrics.
  • Manage operational support for service arm of the business - including team performance and engagement in Zendesk

  Cross-Functional Collaboration

  • Partner with People Operations Finance Legal Product and Service Operations to support effective payroll delivery.
  • Translate payroll complexity into clear actionable guidance for stakeholders.
  • Communicate proactively on risks delays or changes that may impact payroll outcomes.

Practicals

• Reports to: Senior Manager or Manager Payroll Operations
• Team: Payroll Operations
• Location: Anywhere in the world
• Start date: As soon as possible

Application process

1. Async profile review
2. Interview with Recruiter
3. Interview with Hiring Manager
4. Interview with Senior Director Payroll Operations
5. Bar Raiser Interview
6. Prior employment verification check 
7. Async offer

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