Manager of Revenue Operations

Who you are

• This role in our Accounting organization requires visiting a Pinterest office for collaboration up to two times per month
• A demonstrable background in global people management aligned with our mission and core values
• Deep knowledge of Order Management and Quote-to-Cash systems and workflows, including CPQ, pricing, order orchestration, and revenue recognition, supported by ERP/CRM platforms and reporting tools
• Extensive experience in Order Processing and Quote-to-Cash operations. Experience in internet advertising is preferred
• An innovative and creative thinker with the ability to express complex ideas clearly and concisely
• A verifiable track record of operational rigor, evaluating complex issues from multiple perspectives and performing extensive quantitative analysis
• A bachelor’s degree in a relevant field or equivalent experience
• At least 5 years of experience in revenue operations or a similar team at a global organization, including 2 or more years in leadership

What the job involves

• As Manager I, Revenue Operations (Order Management), you will lead a team overseeing the regional end-to-end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You’ll build strong partnerships with cross-functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLA-driven case and queue management, and continuous improvement across workflows, tools, and vendor and outsourced operations
• Own the end-to-end order lifecycle, delivering accurate and timely orders
• Lead, mentor, and develop a high-performing team with clear goals, regular coaching and reviews, and a culture of accountability and excellence
• Design and run case and queue management to consistently meet or exceed SLAs and customer expectations
• Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root-cause fixes to prevent recurrence
• Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams
• Partner with Sales Strategy, Revenue Operations, and Sales to improve the order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance
• Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls
• Standardize reporting to measure team performance and inform decisions; evaluate and share key insights regularly