Key Account Manager

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role Bolt Food's Stores vertical covers everything outside of restaurants: grocery, essentials, alcohol, pharmaceuticals, beauty, electronics, and more. We are a fast-growing business within a global platform, moving at startup speed with the backing of one of Europe's largest mobility and delivery companies.

As a Key Account Manager, you will own the relationship with our most strategic Stores partners in Ukraine. This is the most senior individual contributor role within Account Management, suited to someone bringing both strategic account planning and hands-on operational excellence. You will act as a trusted advisor to senior stakeholders at major national or international store chains, owning the full commercial relationship across JBP, growth initiatives, P&L performance, and operational quality.

Stores is a focused, high-ownership team tackling some of the most exciting commercial challenges in quick commerce across Europe and Africa. If you thrive in environments where the problems are new, the pace is fast, and the impact of your work is immediately visible, this is the team for you!

Main Tasks And Responsibilities

• Manage and grow relationships with existing key accounts, proactively identifying new business opportunities while ensuring partners meet strong operational KPIs.
• Own the accounts P&L, including growth and profitability targets; monitor performance against them and take corrective action across volume, margin, and monetisation levers.
• Develop and execute Joint Business Plans (JBPs) with each key account, aligning both organisations around shared growth targets, campaign calendars, assortment expansion, and store rollout plans.
• Lead structured monthly and quarterly business reviews with data-driven insights and clear recommendations.
• Manage and execute consumer-facing campaigns with partners, ensuring smooth delivery and continuous improvement in monthly performance.
• Ensure key partners deliver strong operational KPIs, including availability, catalogue quality, fulfilment, and customer experience, coordinating with Merchant Operations to resolve systemic issues.
• Collaborate with Merchant Operations, Campaigns, Product, Marketing, and Tech Support teams to remove blockers, deliver integrations, and execute against partner commitments at scale.

About You

• 5+ years of experience in key account management, enterprise sales, business consulting, or other commercial roles in grocery, retail, FMCG, e-commerce, marketplaces, or delivery.
• Proven track record of owning and growing large, complex, multi-stakeholder accounts, ideally national or international chains, with direct responsibility for revenue or P&L outcomes.
• Experience building and executing JBPs, running senior-level business reviews, and negotiating commercial terms.
• Strong commercial and analytical acumen, with the ability to interpret business data, build business cases, and make data-driven recommendations to both internal and partner stakeholders.
• Strong relationship-building skills, with the ability to develop and maintain long-term professional partnerships through excellent listening, communication, and stakeholder management.
• Ability to operate autonomously in ambiguity, prioritise across competing demands, and translate strategy into structured execution.
• Fluency in English and Ukrainian with excellent written and verbal communication skills.

Why You’ll Love It Here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.