Delivery Lead

Who you are

• Significant experience as a Programme Manager, Senior Delivery Manager, or Technical Project Manager, with a track record of delivering initiatives that span multiple teams or workstreams
• Demonstrable experience managing complex cross-team dependencies and driving them to resolution, not just tracking them
• Strong stakeholder management skills, including the credibility and gravitas to align Product Managers and Engineering Leads who don't report into you
• Enough technical understanding to engage credibly with engineering leaders on architecture, sequencing, and trade-offs across multiple systems or domains
• Excellent communication skills — able to distil a genuinely complex, multi-team initiative into a clear, honest update for senior leadership
• Comfortable with ambiguity — these initiatives often don't have a standard playbook, and you'll need to build the plan as much as follow one
• Open to ambiguity - people need a plan, but they we expect you to be dynamic and adaptable when circumstances inevitably change
• Experience in a regulated financial services or fintech environment
• Direct experience delivering platform migrations, re-platforming, or major organisational/domain restructuring initiatives
• Programme or project management qualifications (e.g. MSP, PMP, Prince2) — useful context, though real-world judgement on ambiguous, high-stakes initiatives matters more
• Deep experience of agile ways of working, to work effectively with Product Managers and Engineering Leads running their own ceremonies and backlogs

What the job involves

• This role sits within the new Product Operations team, reporting into the Product Operations Lead, and is deployed onto specific high-priority initiatives as and when they arise, working alongside the Product Managers and Engineering Leads of every squad involved
• You'll also work closely with the Product Governance Specialist and Product Partnership Manager where an initiative touches governance approval or third-party contracts, and you'll feed initiative-level status into the Product Operations Lead's wider portfolio reporting and forums such as the Product Development Monthly
• This is a role for someone who thrives on the big, complex, cross-cutting initiatives that don't fit neatly inside a single squad or even a single domain - platform migrations, new product line launches, multi-quarter strategic programmes that touch several product areas at once
• As Delivery Lead you will own the end-to-end delivery of these initiatives, orchestrating multiple Product Managers, Engineering Leads, and squads toward a single outcome. This is a role within a product-led organisation where we need people who are focused on outcomes, not just governance and milestones
• Cross-squad and cross-domain orchestration
• Own the end-to-end delivery plan for major initiatives that span multiple squads and/or multiple product domains, sequencing work across teams that don't normally plan together. Support teams to carve deliverables/plans into manageable slices, making sure value can be found in each slice
• Identify and actively manage dependencies between squads and domains - the handoffs, shared components, and sequencing constraints that a single squad's Product Manager can't see or resolve alone
• Bring together the right Product Managers, Engineering Leads, and other stakeholders at the right moments, without taking over their squads' day-to-day delivery. Help to foster a psychologically safe working environment where people can raise problems, solve issues and find solutions
• Programme-level risk and issue management
• Maintain a single, honest view of risk, issues, and critical-path dependencies across the whole initiative, escalating early and clearly to the Product Operations Lead and senior stakeholders
• Resolve conflicts where squads have competing priorities or constrained shared resources, making trade-offs visible rather than letting them cause silent slippage
• Own contingency and mitigation planning for the risks that could derail a multi-team initiative — not just track them on a log
• Stakeholder alignment and communication
• Act as the single point of accountability for "how is this initiative actually going" — able to give senior stakeholders, up to and including the Product Development Monthly forum, a clear and credible answer at any point
• Keep Product Managers, Engineering Leads, and other functions (Compliance, Legal, Data) aligned to a shared plan and timeline, even when their day-to-day priorities pull in different directions
• Translate initiative complexity into simple, decision-ready updates for senior leadership
• Technical and delivery credibility
• Bring a high level of technical fluency to understand system dependencies, integration points, and engineering trade-offs across multiple domains
• Apply sound programme and project management discipline (planning, milestone tracking, RAID management) appropriate to initiatives that are often unprecedented and don't fit a standard template
• Contribution to Product Operations
• Feed lessons learned and delivery best practice back into the Product Operations Lead, helping the wider team get better at running complex, cross-cutting initiatives
• Support the Product Operations Lead with ad hoc portfolio-level analysis or reporting when capacity allows between initiatives