Delivery Advisor, Vilnius

What To Expect
As Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to build a world of amazing abundance. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

We offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success

• The chance to work with innovative technology, advanced tools and software

• Ongoing training and development to help you grow your skills and career

• A competitive compensation and benefits package

• A safe, clean and fun work environment
  What You'll Do- Take over the customer once the order has been placed and guide them through the delivery process

• Validate and adjust the purchase solution designed by the Sales Advisor to ensure a successful delivery process

• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla

• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process

• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines

• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise

• Ensure that all required documentation is completed accurately and on time

• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection

• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience

• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction

• Conduct vehicle handovers

• Meet or exceed delivery targets and performance metrics
  General duties:

• Operate with a flexible mindset to support sales and delivery needs across the team

• Ensure that customer details and all actions are accurately tracked and updated in our internal systems

• Execute on and share best practices with and across your Tesla location

• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs

• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done

• Manage any additional duties to support wider business requirements
  What You'll Bring- Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment

• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise

• A good communicator: You speak and write English and Lithuanian well and know how to get your point across clearly and respectfully.

• Ability to explain complex topics to customers in simple terms

• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time

• Ability to work independently and as part of a team

• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
  Salary range: 2100 - 2650EUR per month

, Tesla