Customer Success Intern

Who you are

• Bachelor's or Master's degree
• Available for a full-time, 6 months internship based in London
• Strong analytical mindset with the ability to interpret data and derive meaningful business insights
• Organisational skills with strong attention to detail and the ability to manage multiple priorities
• Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
• Comfortable working with cross-functional teams in a fast-paced and international environment
• Enjoys working with people to drive the best possible outcome for the business and the client
• We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

What the job involves

• We are looking for a Customer Success Intern to support our Customer Success team in managing retail eCommerce partners across the UK
• The role focuses on monitoring retailer performance, analysing data, identifying growth opportunities, and strengthening long-term partnerships
• You will collaborate with cross-functional teams, contribute to strategic initiatives, and support process improvements to drive customer success and business growth
• Support the Customer Success team in managing a portfolio of retail eCommerce partners across the UK
• Monitor and analyse retailer performance metrics, identify trends, and provide actionable insights to support business growth
• Assist in preparing business reviews, performance reports, and customer presentations
• Identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success
• Collaborate with Analytics, Demand, Product, and Technical teams to support the successful execution of customer initiatives
• Contribute to strategic discussions on retailer growth, the adoption of new solutions, and revenue opportunities
• Support opportunity tracking and sales pipeline forecasting using tools such as Salesforce
• Conduct market research and competitive analysis to identify industry trends and inform customer success strategies
• Contribute to process improvement projects, documentation, and initiatives that enhance operational efficiency and best practices
• Practical experience in B2B sales, SDR activity and demand generation within a leading AdTech business
• Exposure to retail media, digital advertising and the commercial relationships between agencies, brands and retailers
• Hands-on experience with prospecting techniques, sales technology, campaign execution and CRM management
• The opportunity to work alongside experienced commercial leaders and contribute directly to pipeline development and business growth
• A supportive, collaborative environment where your ideas, initiative and contribution will make a difference