Consumption Lead (Data Cloud)

• Salesforce is looking for a Consumption Account Manager to join our Data 360 & Agentforce team
• In this role, you will act as a trusted partner to our customers, helping them unlock the full value of the Customer 360 platform
• You will combine technical expertise with commercial strategy to guide customers as they integrate, adopt, and scale their use of Data 360 and Agentforce
• By bridging the gap between business goals and technical execution, you will ensure our clients maximize their return on investment while delivering trusted, AI-driven customer success
• Drive Strategy and Adoption: Create and execute clear consumption plans to accelerate product adoption and drive usage growth within your assigned customer accounts
• Serve as Technical Lead: Act as the post-sale technical authority, providing architectural guidance to seamlessly integrate Data 360 and Agentforce with customers’ existing systems
• Manage Key Relationships: Build and nurture strong partnerships with executive sponsors and stakeholders across various organizational levels
• Achieve Long-Term Value: Help customers progress through their digital transformation journey, ensuring the platform consistently delivers measurable business value
• Gain Deep Expertise: Expand your skills in cutting-edge Data + AI + CRM technologies while managing diverse, complex customer life cycles

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- Proven Technical Credibility: Experience acting as a technical lead or architect, with the ability to design and explain system integration strategies
• Core Attributes: A strong bias for action, continuous curiosity, empathy for customer challenges, and the ability to thrive as an individual contributor (IC)
• Relationship Management: Strong communication skills with a track record of managing executive relationships and aligning diverse stakeholders
• Commercial Acumen: Demonstrated success in account management, customer success, or a similar role focused on driving product consumption and business growth
• Platform Knowledge: Hands-on experience with Salesforce Customer 360, Data Cloud, or AI-driven agent technologies
• Industry Expertise: Deep understanding of data-driven business models, enterprise cloud architectures, and data privacy trust standards
• Adaptability: Experience working with a wide range of customers across different market segments, sizes, and solution complexities