Commercial Skilling Manager

Overview

Be part of a culture that celebrates excellence and drives innovation where success is a shared journey.

As a Commercial Skilling Manager within The Global Skilling (GS) team, you will join a group dedicated to shaping the future of technical skills enablement and measurable business impact worldwide. The Global Skilling team is learner obsessed, building an enthusiastic learning culture and driving strategic initiatives that accelerate Microsoft’s growth as a Cloud and AI leader. In this role, you will develop and execute skilling plans empowering the global workforce and reaching new learners—especially those in emerging roles and evolving industries—ensuring they are equipped to thrive in the AI era.

You will collaborate with sales teams and internal stakeholders to ensure skilling and enablement are key differentiators in customer adoption of Microsoft platforms. Your expertise will be critical to helping customers accelerate digital transformation, achieve their business outcomes, and succeed on their AI journey. Join us to guide customers and partners, enabling them to build the essential technical skills that drive business results.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Collaborate with Customers: Work closely with customers to analyze their skilling needs and create comprehensive skilling plans focused on AI and Microsoft technologies. Align skilling solutions with strategic business goals to accelerate adoption and transformation.

• Customer Relationship Building: Cultivate relationships with customers throughout their AI journey. Engage with C-suite and stakeholders to demonstrate the value of skilling and translate business requirements into actionable strategies.

• Pipeline Management: Maintain a robust pipeline of skilling opportunities to support our business. Regularly forecast and track skilling engagements, ensuring they are aligned with the strategic priorities of field sales teams and customer needs. Proactively communicate status and adjust plans to meet demand.

• Orchestrate Resources for Execution: Execute skilling plans by orchestrating resources across digital platforms, training partners, and Microsoft trainers. Ensure excellence in execution by driving consistency, quality, and impact across delivery motions.

• Strategic Insights and Thought Leadership: Provide thought leadership on developing technical capabilities within our customer base. Your vision should emphasize scalable and high-impact skilling approaches.

• Effective Communication: Bridge technical and business audiences. Clearly articulate the value of AI skilling and adapt communication styles to resonate across diverse stakeholder groups.

• Innovation and Opportunity Development: Stay abreast of industry trends, emerging technologies, and market demands. Collaborate with cross-functional teams to pilot novel learning initiatives that enhance AI adoption and drive organizational growth.

Qualifications

• Master's Degree or equivalent AND/
  • OR several years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/
  • OR several years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• Fluency in both German and English required

Additional or Preferred Qualifications

• Familiarity with Microsoft offerings (products and cloud and AI services), processes, and tools preferred along with prior experience in crafting or delivering training across diverse technical domains.

• Experience in driving large-scale enablement programs, with a track record of meeting or exceeding skilling targets and business impact metrics.

• Demonstrated thought leadership in learning & development, such as developing new training content, implementing innovative learning tools, or contributing to industry forums on skilling.

• Proven ability to collaborate with stakeholders, both externally and internally. Demonstrated experience engaging with customer executives and cross-functional internal teams to drive initiatives forward.

• Communication skills, with the ability to translate complex technical concepts into clear business benefits. Presentation, writing, and interpersonal skills are a needed as well.

• High adaptability and problem-solving ability, including navigating change, ambiguity and adjusting plans to meet evolving needs. Self-driven and effective in a remote/virtual team environment.

• A growth mindset with a passion for continuous learning, and a collaborative approach that aligns with Microsoft’s values of respect, integrity, and accountability.

Integrated Learning & Skilling IC5 - The typical base pay range for this role across Switzerland is CHF 175,000.00 - CHF 300,200.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/switzerland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.