Collections Analyst with Spanish/Portuguese and English

Description

Join Our Team at Oracle! Are you a talented problem-solver with a passion for financial analysis? Do you thrive in a dynamic environment and enjoy the challenge of financial recovery? If you are fluent in Spanish/Portuguese and English and have experience in collections, credit analysis, or a similar role, we want to hear from you!

You will have a
hybrid
work schedule, with one day a week spent at our Bucharest office.

Evening schedule: 15:00 to 24:00.

Qualifications & Skills:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience in collections, credit analysis, or a similar role.
• Fluency in Spanish/Portuguese & English is mandatory.
• Familiarity with ERP systems.
• Analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
• Negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to work collaboratively with team members and other departments.
• Flexibility to adapt to changing business needs and priorities.

What We Will Offer:

• A competitive salary with exciting benefits.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as life insurance, and access to retirement planning.
• An inclusive culture that celebrates what makes you unique.

Responsibilities

What You Will Do:

As a Collections Analyst, you'll dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies.

• Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts.
• Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues.
• Resolve disputes related to customer payment on delinquent account.
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction.
• Showcase your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.

Ready to Shape the Future of Collections?

If you're enthusiastic about taking on a challenging role and driving success in a dynamic environment, apply now and join us at Oracle!