Business Operations Manager

Who you are

• Success in this position requires strong analytical capabilities, sound business judgment, excellent communication skills, and the ability to work effectively across multiple organizations
• The ideal candidate will be comfortable operating in an ambiguous environment, managing multiple priorities, and translating business requirements into scalable processes, reporting mechanisms, and technology-enabled solutions
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 5+ years of finance, business management and sales operations experience
• Experience using Microsoft Excel to manipulate and analyze data
• Experience working within a high-growth, technology company
• Experience in finance, business management and sales operations

What the job involves

• WWPS Business Operations is seeking a driven and talented Business Operations Analyst to play a critical role within the Worldwide Public Sector Field Sales Operations organization
• This role will serve as an important point of coordination across WWPS Sales, Business Operations, Finance, technical teams, and other cross-functional organizations
• The successful candidate will help develop scalable operational mechanisms, generate actionable business insights, create strategic narratives, and support operating cadences that enable growth across the Worldwide Public Sector organization
• Additional key focus of the role will be supporting the development, deployment, and adoption of Generative AI solutions that improve operational productivity, data quality, business visibility, and decision-making
• The analyst will partner with business and technical teams to identify high-value use cases, automate recurring activities, and scale successful solutions across WWPS
• Data analysis is central to Amazon’s culture, and this role will have a direct impact on business strategy and execution
• The analyst will transform complex usage, pipeline, financial, and operational data into clear insights and recommendations for Field Sales Operations, Sales leaders, and senior WWPS leadership
• Analyze usage, pipeline, financial, and operational data to generate insights, identify trends, and support data-driven decision-making
• Leverage GenAI to enhance, develop, and maintain dashboards, reports, and recurring metrics to track business performance and support leadership reviews, while driving adoption of GenAI-enabled reporting and analytics solutions across WWPS
• Support business planning and operational cadences, including forecasting, pipeline reviews, and performance reporting
• Partner with cross-functional teams to gather requirements and deliver scalable analytical and reporting solutions
• Create clear summaries, reports, and narrativees that communicate key findings, risks, and opportunities to stakeholders
• Identify opportunities to improve processes, data quality, and operational efficiency through automation and analytical tools, including GenAI-enabled solutions
• Support ad hoc analysis and strategic initiatives for Sales and Business Operations teams across WWPS