Associate Account Manager

Who you are

• Bachelor's degree
• Speak, write, and read fluently in English at C1 level or above
• Experience using analytical specific tools such as Google Analytics, SQL or HTML
• Experience working in a cross-functional or client-facing environment
• Bachelor's degree in a relevant field or equivalent work experience
• Experience working in an external client-facing environment
• Knowledge of Microsoft Office including PowerPoint, Excel, and Word
• Experience in process improvement
• Experience managing large amounts of data
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Speak, write, and read fluently in French, Spanish, German or Italian

What the job involves

• As an Associate Account Manager (internally referred to as Brand Specialist), you will gain 360-degree exposure to all areas of e-commerce from local to Pan-EU level, owning the relationship with your brand and structuring with them both a short- and long-term strategy oriented at brand’s growth and Customer Satisfaction
• You will own your vendors' annual business plans (Vendor Growth Plans), using data-driven insights to build customer-centric strategies that create value for both end customers and your vendor partners
• You will act as a trusted advisor to your vendors, providing guidance on selection, promotional activities, and growth strategies
• You will monitor and work on success metrics daily, and ensure the brand’s experience of the AVS demonstrates our customer obsession
• Furthermore, you will be working together with different stakeholders to implement new ideas and processes within Amazon EU, such as (Product) Category Management, Supply Chain management, Finance and Marketing; developing your skills and future career
• Core Service: Analyze business performance, identify trends, and translate data into actionable insights to improve overall business performance
• Leverage these insights to build strategic, customer-centric recommendations using Amazon programs (e.g., Amazon Freight) to drive long-term benefits
• Availability & Operational Excellence: Drive local and EU supply-chain operational excellence initiatives by reducing costs, defects, lead times, and by managing stock in our Fulfilment Centre
• Promotion & Funding: Provide recommendations for the brand’s marketing and advertising campaigns to promote new products, increase traffic, and improve conversion
• Plan, implement and manage promotional activities for Amazon events such as Prime Day where you will help your brands generate sales. On top of that, you will drive brand campaigns with your vendors and work closely with Amazon Advertising to explore further marketing opportunities we have
• Selection & Quality: Help grow selection by managing the launch of new products and improving discoverability
• You will identify product gaps, onboard the new products and be responsible for the ramp up of these products, as well as improve the end-customer experience on Amazon (i.e.: performing Walk The Store session, competitor benchmarking, create enhanced content on detail pages)
• We're a diverse team of Brand Specialists spread across Europe, united by our mission to drive strategic growth for our vendors. While we collaborate virtually across borders, we maintain strong local connections
• Our culture combines professional excellence with genuine camaraderie. We thrive on knowledge sharing, celebrate successes together, and support each other's growth
• Despite working on complex business challenges, we maintain a balanced and inclusive atmosphere where diverse perspectives are valued and lasting connections are formed