Account Director (Voice Connectivity)

As Account Director, Voice Connectivity, you'll own the entire commercial engagement for Bird's Voice and Numbers business, from proposal development and pricing strategy through negotiation and close. You'll carry full P&L accountability for the product line while working closely with the wider connectivity organisation overseeing Support performance.

This is a hybrid commercial and connectivity ops role: you're expected to grow revenue with senior stakeholders at Large Enterprise and Connectivity accounts, while also running the unit economics and team performance that sit behind that revenue.

Commercial & Growth

• Maintain, manage and expand your own portfolio of customers located all across the globe
• Build your own forecasts and hit monthly/quarterly targets
• Drive upsell and cross-sell of Voice and Numbers on customer calls
• Spot cross-sell opportunities into other Bird products
• Help shape sales collateral and competitive positioning
• Represent Bird at events and tradeshows

P&L Responsibilities

• Own the P&L for Voice and Numbers: revenue, margin, cost base
• Track unit economics (cost-per-minute, cost-per-number, margin by route/country)
• Report P&L performance to leadership, with variance analysis and fixes
• Feed into pricing strategy with product/pricing teams
• Run daily stand-ups on opportunities, blockers, and priorities

Cross-Functional & Compliance

• Partner with product on roadmap priorities based on customer feedback
• Work closely with Routing and Support team to seamlessly deliver the best possible service tailored to each customer and ensure a smooth onboarding for new ones
• Keep Voice and Numbers compliant with KYC and regulatory rules (numbering, STIR/SHAKEN, porting)

What you’ll bring

• 5 years + voice experience: International and domestic voice for Enterprise use cases
• Experience with Numbers and Inbound voice: DID’s and Toll Free
• Experience of using a Voice LCR platforms for routing and reporting (such as Digitalk, Telarix, Linxa)
• Understanding of KYC and compliance frameworks for Numbers and domestic voice
• Experience with Programmable Voice applications preferable
• Experience with SMS and or other channels preferable
• Skill and experience in managing RFPs, with creating quotes, negotiating terms and managing contracts
• Strong interpersonal and communication skills to make complex contractual, technical, and financial details sound simple to influence individuals and groups at all levels
• Adept use of A.I for day to day efficiency
• Ability and willingness to travel internationally (10-30%)