Telecommunication Program Manager

Who you are

• Experience leading cross-functional projects and managing large, complicated programs
• Experience in infrastructure architecture, database architecture and networking
• Experience working across teams and influencing teams that are not your own
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience in project/program management
• Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with and managing third party vendors
• Experience defining program requirements and using data and metrics to drive improvements
• Experience implementing process improvements
• Experience in program management, logistics, operations, transportation, learning or a related field

What the job involves

• The Network Delivery team is responsible for designing, building, and scaling telecommunications infrastructure to support Amazon’s Fulfillment infrastructure in a fast-paced, dynamic work environment
• We are seeking a Technical Infrastructure Program Manager to manage the design , acquisition and deployment of telecommunications services to support scaling and development of the Fulfillment Center Networks
• This role will require market knowledge to develop market strategies that are operationally stable, scalable yet frugal
• You will work with customers, stakeholders, and peers to develop project ideas into project plans, helping balance customer requirements with team requirements
• You actively participate in design reviews, operational reviews, architecture discussions, and team planning
• You focus on operational excellence, constructively identifying problems and proposing solutions
• You are responsible for managing WAN infrastructure technology programs, that may require modification from defined templates to meet program goals
• You work independently, seeking guidance as needed
• You partner with other infrastructure teams to deliver difficult, cross-functional infrastructure build projects
• You work directly with vendors, customers, partner teams, and (as needed) engineering teams
• You have a solid understanding of the business problems, workflows, technologies, automation/tools, and the inter-dependencies that pertain to telecom programs
• You make connections (to people and/or technologies) and make sure the right people are part of the conversation
• You prevent or mitigate the consequences of poor WAN infrastructure build decisions
• You partner effectively with technical managers to set project priorities, milestones, and drive delivery
• You determine if success metrics are in place, and if not work to define them
• You may be responsible for writing PR/FAQs, supporting OP1-2 efforts (including organizing/collecting data), and other strategic program documentation (eg Narratives)
• To meet timelines and minimize disruption to builder teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of WAN infrastructure builds under control
• You own program communication
• You accelerate progress by driving crisp and timely decisions, clearing blockers (eg, “Path to green”), escalating appropriately
• You may apply process improvement methodologies (eg, Agile, Lean, Kaizen analyses or other approach)
• You plan for the unexpected, making sure that systems (upstream and downstream) are not broken by changes related to the efforts you manage
• You plan effectively to make sure projects deliver without wearing out key individuals and that outcomes are maintainable
• You look for opportunities to incorporate needed system quality and operational excellence improvements into project plans
• Serve as an interface for the entire life cycle (Order, budget and tracking) of wireless, voice and data circuits
• Obtain circuit quotes based on validated customer requirements
• Deep dive and define infrastructure requirements and dependencies for mature technical products
• Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon polices and guidelines, specifically IT, Engineering and Information security
• Manage projects, identify risks, clearly & effectively communicate them to project stakeholders
• Ask the right technical questions to ensure appropriate trade-offs are made when delivering infrastructure builds
• Makes trade-offs: time vs. scope vs. cost. Clears blockers by defining problem solving and risk mitigation strategies, escalates appropriately. Accelerates progress by driving timely decisions
• Capable of adapting infrastructure builds to varying scenarios
• Works across teams. Influences customers, roadmap priorities, decisions and engineering processes. Influences external entities / vendors
• Facilitate conflict resolution through the full project cycle in disparate geographic locations
• Generate and deliver consolidated status reports for IT leadership and stakeholders
• Multiple team goals and program-related metrics, impacting a region
• Attend and actively participate in vendor quarterly business reviews across EU
• Improves project and process efficiency
• Optimizes cross-team processes to improve efficiency and delivery