Technical Support Engineer (German Speaker)

• Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin
• You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
• Own the complete end-to-end customer support experience
• Provide prompt, detailed analysis of technical challenges and business issues
• Provide customer satisfaction and deliver great experience
• Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
• Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
• Create and maintain Knowledge Base Articles both for internal and external audiences
• Open and continuous collaboration with your team to increase team spirit and team efficiency

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same
• They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment
• Knows how/when to escalate customer issues as required
• Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl
• Ability to effectively prioritize, multi-task, and perform well under pressure
• Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)
• Excellent written and verbal communication skills
• Ability to communicate technical concepts clearly and effectively
• Understanding of database concepts and SQL
• Customer-focused or previous customer-facing experience
• Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience
• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
• Previous experience with Salesforce and its technologies
• Relevant experience working in Technical Support
• Any official Salesforce Certification
• CRM domain knowledge
• Familiarity with Trailhead or a Trailhead Ranger status
• VisualForce and Apex knowledge
• Experience with Eclipse IDE and ANT
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
• Familiarity with Internet technologies: firewalls, web servers, proxy servers etc
• Fluent in German in addition to English
• Additional Language Proficiency in Dutch a bonus