Technical Program Manager - Microsoft Fabric

Overview

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.
 
Within Azure Data, the messaging and real-time analytics team provides comprehensive solutions and a robust platform that enables users to ingest high granularity signals (real-time & observability) and complex data, converting those into a competitive advantage in real-time for both end users and modern applications.

The Fabric Activator Supportability Technical Program Manager (TPM) is responsible for driving the end-to-end supportability strategy for Activator, ensuring customers receive a reliable, diagnosable, and supportable product experience at scale. This role operates at the intersection of Engineering, Customer Support (CSS), Product Management, and Fabric platform teams, leading initiatives that improve operational excellence, reduce customer pain, and accelerate issue resolution
 
We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Responsibilities

Define and execute Activator's supportability roadmap.

Establish supportability objectives, KPIs, and operational health metrics.

Drive alignment between Engineering, Product, and CSS on customer support priorities.

Represent supportability status, risks, and improvement plans to leadership.

Lead continuous improvement of the Customer Requested Incident (CRI) process.

Influences without authority across engineering, support, and product teams.

Serves as a trusted advisor to engineering leadership on supportability and operational health.

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree AND experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Experience managing cross-functional and/or cross-team projects.

Job Requirements: Other & Additional

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
•    This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

Distributed systems experience with cloud services (e.g. Azure, AWS, GCP).
Scripting (e.g. PowerShell, bash), database queries, developing ad-hoc tools.
Bachelor's Degree AND experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Experience managing cross-functional and/or cross-team projects.

Experience reading and/or writing code (e.g., sample documentation, product demos).

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Equal Opportunity Employer (EOP)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (Accessibility | Microsoft Careers).

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Technical Program Management IC3 - The typical base pay range for this role across Poland is zł 161,100.00 - zł 277,400.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/poland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.