Technical Customer Support Engineer - EMEA

We are currently growing our support team at ClickHouse which provides excellent service to our customers around the world.

We are seeking a Technical Customer Support Engineer to join our global Support Engineering team.

We hope to find you ready to take on a variety of tasks related to our customers across EMEA as well as more globally across the Americas and APJ regions when support is needed or coverage overlaps.

This is a customer-facing role that will include interactions via chat calls Slack messages and video meetings.

You will be owning a wide variety of tasks: from triaging support tickets to user community support helping with both pre- and post-sales customer activities partnering with our Go To Market team with deeply technical aspects of POCs and suggesting improvements to how we do things in Support at ClickHouse.

This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

What you will be doing:

• Supporting and guiding our ClickHouse users customers and prospects via cases chat Slack community and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users community and customers via documentation knowledge base blogs meetups webinars and training
• Work closely with our global Support Services Engineering Go to Market and Product Management teams to help define functionality required by users and customers
• Assist with mentoring training and sharing your knowledge with colleagues users and customers 

And of course:

• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse.

  Our Support Engineers provide professional response on-call coverage and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system email Slack chat and/or phone

• You will build strong trusted relationships with colleagues customers and partners

What you bring along:

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud or in domains relevant to ClickHouse such as: SQL databases OLAP cloud-native SaaS distributed systems
• Previous technical experience in roles such as Support Engineer Consultant Database Administrator Site Reliability Engineer Solutions Engineer Software Engineer and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global distributed environment
• Strong communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork global engagement empathy and solving challenging problems
• A sense of adventure and urgency in building the most scalable high-performing largest and fastest databases on the planet
• The ability to build trusted relationships with colleagues customers and partners
• You are self-driven curious and eager to continuously learn and grow

Bonus points:

• Experience with ClickHouse
• Experience with OSS and open-source technologies as a user community member or contributor
• Experience with Azure GCP or AWS
• Experience with data pipelines such as Kafka Kinesis Spark RabbitMQ or others