Technical Account Manager

Who you are

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

What the job involves

• Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS?
• Technical Account Managers (TAM) drive our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more
• This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises in commercial and public sector
• As a TAM you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more
• Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• This position will require the ability to travel 10% or more as needed
• The TAM is the centerpiece of value to our Enterprise Support customers
• If you wish to be at the forefront of innovation, come join us!
• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
• The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success
• You’ll advise on solutions, provide technical guidance and advocate for the customer
• • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• • Develop trusting relationships with customers, understanding their business needs and technical challenges
• • Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• • Consult with a range of partners from developers through to C-suite executives
• • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• • Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
• • Solve a variety of problems across different customers as they migrate their workloads to the cloud