Tech Infra Program Manager

Who you are

• Bachelor's degree in engineering, project management, construction management or similar technical focus
• Experience identifying, mitigating, and managing business risks and tradeoffs
• Experience identifying and mitigating project risks in ambiguous or unprecedented deployment environments
• 3+ years of program management or technical project management experience
• 3+ years of directly managing and being responsible for multiple large projects experience
• 5+ years of experience in technical infrastructure delivery, data center construction, telecommunications, or mission-critical facilities
• Track record of building program management mechanisms from scratch to support a growing and diversifying portfolio of project types
• Strong data analysis skills; experience building dashboards and metrics to drive program health visibility
• Familiarity with AWS infrastructure concepts, data center design principles, or cloud computing architecture

What the job involves

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure
• In other words, we're the people who keep the cloud running
• We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on
• We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help
• You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles
• You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers
• And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
• The AWS Non-Standard Infrastructure Global Delivery Team builds and scales infrastructure for AWS programs that don't fit neatly into traditional data center models
• Our projects are tailored to the specific needs of internal and external customers — from satellite ground stations that downlink data from orbit, to specialized labs where engineers develop custom silicon and push the boundaries of quantum computing, to purpose-built environments with precision environmental controls for archival storage systems, to infrastructure that extends the AWS network to the furthest edge of its global footprint
• Each program brings its own constraints, its own technical requirements, and often its own first-of-kind design challenges
• What makes this team unique is the degree of ambiguity we operate in
• Many of our projects begin as loosely defined requests from internal customer teams who know what they need to accomplish but not necessarily what infrastructure it takes to get there
• A significant part of this role is working upstream with those customers to develop initial requirements, define technical scope, build demand forecasts, and refine scaling models — often for infrastructure types where no established playbook exists
• The solutions we deliver are boutique by nature: custom-designed to meet specific programmatic needs, site constraints, and operational models that vary from project to project
• The scope is broad, the problems are novel, and the pace of growth means we are constantly onboarding new infrastructure types and scaling models
• If you thrive in ambiguity, enjoy the challenge of translating vague asks into engineered solutions, and want to shape how AWS builds and scales its infrastructure globally — this role is for you
• We have an immediate opening for a Technical Infrastructure Program Manager III to drive capacity delivery across multiple non-standard infrastructure programs worldwide
• You will lead cross-functional teams through the full lifecycle of infrastructure delivery — from upstream requirements definition and demand forecasting through design development, procurement, construction, commissioning, and deployment
• You will develop and implement scalable mechanisms for tracking program health, drive data-driven decisions influencing significant capital investments, and work with stakeholders across AWS to solve constraints, remove blockers, and accelerate delivery
• Your work will span:
• Requirements development — Working with internal customer teams to translate ambiguous needs into defined technical requirements, scope documents, and infrastructure specifications for novel deployment types
• Stakeholder management and influence — Navigating complex, matrixed organizational structures and influencing without authority to align diverse teams, secure resources, drive decisions, and maintain momentum across programs where no single team owns the end-to-end outcome
• Demand forecasting and capacity planning — Building initial demand models and scaling forecasts for programs where historical baselines don't exist, and refining them as programs mature
• Boutique design coordination — Partnering with engineering teams to develop tailored infrastructure solutions that meet unique programmatic constraints (environmental, regulatory, physical, operational)
• Multi-year delivery execution — Driving complex, globally distributed projects from conceptual feasibility through budget approval, design, procurement, construction, and commissioning
• Cross-program coordination — Identifying synergies, shared solutions, and lessons learned across a diverse portfolio of infrastructure types
• Mechanism development — Building scalable processes and reporting to monitor delivery health, drive accountability, and escalate to leadership as the portfolio grows
• This role offers an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS, working at the leading edge of emerging capability and service offerings
• You must be comfortable managing remote project teams delivering novel — and sometimes pioneering — solutions across multiple countries and time zones; operating as the connective tissue between customer teams with undefined needs and engineering teams who build solutions; assessing and mitigating downstream risk; troubleshooting unforeseen implementation issues; removing barriers to project success; and operating effectively amid persistent uncertainty and change
• Key job responsibilities:
• Work upstream with internal customer teams to elicit, define, and document technical requirements for infrastructure programs that are often undefined or loosely scoped at inception
• Develop initial demand forecasts and capacity scaling models for emerging programs; refine forecasts as programs mature and data becomes available
• Lead end-to-end delivery of boutique infrastructure projects from requirements definition through design, procurement, construction, commissioning, and deployment
• Manage project budgets, schedules, and resource plans for programs with diverse and evolving technical requirements and site conditions
• Partner with engineering teams to develop tailored infrastructure solutions — working within unique constraints that vary by program, site, and customer need
• Coordinate cross-program activities to gain cost and execution efficiencies; identify and drive shared solutions and reusable design patterns
• Build and maintain relationships with internal customers (service teams, lab teams, engineering organizations) to align infrastructure delivery with evolving demand
• Convene partners and stakeholders to architect end-to-end process flows, delineate roles and responsibilities, and establish governance frameworks — transforming ambiguity into operational clarity, eliminating friction, and driving repeatable efficiencies across maturing programs
• Identify and mitigate risks in environments with limited precedent; develop contingency plans for first-of-kind deployment scenarios
• Develop scalable mechanisms, standard operating procedures, and process improvements to support rapid portfolio growth and new program onboarding
• Create data visualization reports and KPIs illustrating program health; escalate issues with clear recommendations to executive leadership
• A day in the life:
• No two days are the same
• You might start the morning in a requirements-definition session with a lab team that has a new hardware validation need but no infrastructure spec — helping them articulate what they actually need built
• Then you shift to reviewing a demand forecast for a program expanding into new geographies, working with limited data and a lot of assumptions to refine
• After lunch you're troubleshooting a procurement constraint on a boutique design that doesn't fit standard ordering mechanisms, followed by a cross-functional review of site conditions for a deployment in a venue that's never hosted this type of infrastructure before
• You'll also spend time convening partners and stakeholders to architect process flows, delineate roles and responsibilities, and establish governance frameworks — transforming ambiguity into operational clarity, eliminating friction, and driving repeatable efficiencies across maturing programs
• You'll regularly work with finance to secure capital, partner with engineering to translate customer intent into buildable designs, and look downstream to identify risks before they become blockers
• The variety is the appeal — and the ability to navigate ambiguity, define scope where none existed, and drive delivery across technically diverse programs is what makes this role unique
• About the team:
• The Non-Standard Infrastructure team exists because AWS's growth doesn't stop at the walls of traditional data centers
• We deliver capacity for programs whose infrastructure needs are unique, evolving, and often undefined at the outset
• Our work starts upstream — helping customer teams figure out what they need — and carries through to handing over operational infrastructure that meets exacting requirements we helped define
• Our team members are builders and translators: people who can sit with a scientist, engineer, or service owner, understand what they're trying to achieve, and turn that into a deliverable infrastructure program
• If you're energized by variety, comfortable building the plane while flying it, and motivated by the impact of enabling AWS's most innovative services — you'll fit right in