Strategy Marketplace Consultant

Who you are

• Experience in account management, project/program management, or buying
• Experience in sales/business development, or experience in e-commerce, retail or advertising

What the job involves

• The Strategic Account Services (SAS) program partners with growing businesses on Amazon, providing strategic consultancy through a data-driven, collaborative, and customer-obsessed approach
• As a Marketplace Consultant, you will manage a portfolio of up to 19 Sellers (with annual sales of 2–10M), acting as their strategic partner to drive sustained, long-term growth on Amazon
• You will navigate complex business challenges, engage with senior decision-makers, and deliver sophisticated growth strategies across Product Selection, Detail Page Optimisation, Advertising, Promotions, Fulfilment Strategy, and Brand Building
• You will build trusted relationships with senior stakeholders including Heads of E-commerce, Directors, and C-suite executives; facilitating Joint Business Plans and Top-to-Top discussions that align Amazon and Seller growth ambitions
• You'll collaborate cross-functionally with Amazon teams across the UK and EU, take ownership of EU-level projects aligned to team or director-level goals, and actively develop talent within the team by mentoring colleagues and sharing best practices
• Manage a portfolio of up to 19 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes
• Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential
• Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity
• Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs
• Understand and utilize CRM tools, such as Salesforce to track all pertinent account information and sales progress
• Prepare and deliver business reviews to your clients
• Develop a thorough understanding of the Amazon Marketplace ecosystem
• Manage additional projects around our Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis
• A day in the life:
• Your days are varied and fast-paced
• You might start the morning on a call with one of your Sellers, reviewing their latest performance data and aligning on priorities for the quarter
• Later, you'll join a FR SAS business update with your team, sharing wins and troubleshooting challenges together
• In between, you'll have focused time to build tailored business plans for your Sellers, using AI-powered tools to work efficiently and surface insights faster
• You'll also attend specialised product category training to sharpen your expertise, or join a development session on consultancy skills to keep growing professionally