Sr. Partner Development Manager, Amazon Leo Partner Services

Description Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.

The Amazon Leo Partner Services (ALPS) organization is looking for a Senior Partner Development Manager to join our Global Enterprise Services team, supporting our rapidly growing indirect partner ecosystem. You will serve as the primary technical point of contact for strategic reseller partners, technology solution distributors, and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation.

This role offers you the opportunity to serve as the technical lead and voice of the partner for organizations ranging from regional resellers to multi-national telecommunications companies. You will provide dedicated technical and operational support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their customers. Your technical acumen and partner-facing skills will enable you to represent Amazon Leo within partner environments, driving discussions with partner technical teams on service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices while keeping their Amazon Leo deployments operationally healthy and resilient. You will also coordinate partner onboarding and integration projects, applying project management skills to ensure successful technical delivery across the partner ecosystem.

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Key job responsibilities

Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels

Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards

Coordinate partner onboarding and integration projects, managing timelines, dependencies, and technical milestones across multiple partner accounts

Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities

Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem

Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols

Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation

Work closely with your commercial counterparts to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance

Identify opportunities to improve partner technical and operations capabilities through training, certification programs, and technical enablement initiatives

Coordinate with Amazon Leo product engineering teams for complex partner integrations requiring custom technical solutions or project coordination

Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Monitor partner service delivery quality, technical KPIs, and operational health metrics to drive continuous improvement

A day in the life

Your morning starts with a partner integration call: a European reseller is preparing for country launch and needs guidance on their provisioning workflow and network architecture before they enter customer acceptance testing. After that, you join a cross-functional standup with the engineering and product teams to flag a firmware compatibility issue that two of your partners surfaced independently last week; you are the one connecting the dots and making sure the fix is prioritized against the launch calendar. Before lunch, you review a partner's technical onboarding submission, confirm their environment meets readiness criteria, and send them a clear summary of what remains before they can move to production. In the afternoon, you lead a technical deep-dive with a systems integrator who is scoping a multi-site enterprise deployment and needs to understand service-level parameters, failover design, and integration with their existing managed network. Between meetings, you update your partner tracker, draft a short brief for leadership on a pattern you are seeing across three partners, and prepare for tomorrow's quarterly business review with one of your named accounts. Your day ends with a handoff note to a colleague in the Asia-Pacific region who picks up a shared partner issue overnight. No two days are identical, but the constants are: you are the technical authority your partners rely on, and you are the internal voice that ensures their needs are heard.

About The Team Amazon Leo Partner Services (ALPS) is the organization responsible for enabling Amazon Leo's indirect partner ecosystem across consumer, enterprise, and public sector channels worldwide. We work with reseller partners, technology solution distributors, and systems integrators to ensure they can deliver Amazon Leo satellite connectivity to their customers at a high technical standard. The team operates across the United States, United Kingdom, Singapore, and Australia, supporting a portfolio of more than 35 signed partners across 125 planned launch countries. We sit at the intersection of product, engineering, commercial, and operations, serving as the connective tissue between Amazon Leo's internal teams and the external partners who bring the service to market. This is a small, senior team where every person carries meaningful ownership and direct accountability for partner outcomes.

Basic Qualifications

• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience in design/implementation/operations/consulting with distributed applications
• Experience working with Cloud related technology, and optimized or designed Cloud related technology for an enterprise customer

Preferred Qualifications

• Experience in a STEM field equivalent to a four year degree
• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon UK Services Ltd.

Job ID: A10525888