Sr Manager, Account Management, Eats Global (Annual Plan)

About The Role As the Head of Enterprise (m/w/d) for Germany, you will be a senior commercial leader responsible for the growth and success of Uber Eats' most high-impact partners. You will sit at the intersection of leadership, commercial strategy, and executive-level relationship management, ensuring that our largest partners achieve long-term value on our platform.

In this role, you will lead a high-performing team of over seven Account Managers, driving a customer-centric culture that balances local market needs with Uber's global objectives. We are looking for a strategic heavy hitter with a proven track record in complex negotiations, data-driven optimization, and leading teams through fast-paced, matrixed environments.

What You Will Do

Leadership & Team Development

• Lead with Vision: Attract, coach, and empower a high-performing team of 7+ Account Managers.
• Culture & Growth: Foster a culture of performance, accountability, and customer obsession where your team can thrive.
• Succession & Feedback: Set clear goals, provide ongoing feedback, and build professional development pipelines to create the next generation of leaders.

Commercial Strategy & Execution

• Strategic Growth: Develop and execute a customer growth strategy for Germany that aligns with local operations and global go-to-market objectives.
• Data-Driven Optimization: Use analytical ability and operational rigor to optimize account segmentation, expansion plays, revenue targets, and pricing models.
• Business Impact: Steer joint business planning and revenue expansion, ensuring sales forecasting and pipeline management are effectively executed.
• Process Excellence: Implement best-in-class processes and project management skills to track KPIs and drive partnership metrics effectively.

Customer & Market Engagement

• Trusted Advisor: Build and cultivate trust-based relationships with C-level and senior stakeholders at Uber Eats Germany's most strategic partners.
• Solution Selling: Negotiate complex deals and unlock long-term value by advancing partner priorities across the full Uber Eats Delivery product portfolio.
• Market Insight: Monitor trends, customer needs, and the competitive landscape to adjust strategies and expand Uber's footprint in key segments.

Stakeholder Management & Cross-Functional Alignment

• Internal Collaboration: Partner closely with Territories, Restaurant Operations, Eater Operations, Product, and Marketing teams to deliver tailored solutions.
• Regional & Global Synergy: Engage with peers internationally to share learnings, contribute to global enterprise playbooks, and scale best practices.
• Advocacy: Use customer feedback to influence product development and represent Uber at industry events and executive-level engagements.

Basic Qualifications

• Experience: 10+ years of relevant experience in sales, account management, or commercial leadership roles.
• Leadership: A proven track record of leading and developing high-performing teams, ideally in a fast-growth or tech environment.
• Language Skills: English is mandatory; German is highly preferred.
• Technical Proficiency: Full proficiency in Google Workspace for executive storytelling and data analysis.
• Senior Engagement: Excellent ability to engage, influence, and negotiate with C-level and VP-level stakeholders.
• Analytical Mindset: Strong data-driven approach to decision-making and experience working in complex, matrixed global organizations.

Preferred Qualifications

• Industry Expertise: Experience operating in the tech, eCommerce, or German F&B industry (including FMCG partnerships).
• Professional Background: Experience in strategy consulting (MBB), business development in Big Tech, or high-growth scale-ups.
• Technical Skills: Knowledge of SQL is considered a significant advantage.

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