Specialist People Operations (French Speaking)

• The Tier 1 Specialist People Operations serves as the frontline champion for core employee lifecycle activities, delivering high quality, customer centric support for employee queries and transactional administration from hire to retire.
• In this role, the Specialist focuses on execution accuracy and volume management, ensuring daily operations consistently meet core operational KPIs and service level agreements
• By keeping the employee experience at the center of all interactions, they ensure a seamless, supportive journey for our Booking colleagues.
• Additionally, they serve as the vital entry point to the broader People operational ecosystem; they efficiently resolve first line requests, partner closely with Tier 2, Tier 3, and People COEs to navigate complex escalations, and capture the frontline insights necessary to fuel continuous improvement initiatives and streamline the global way of working
• Tier 1 Case Management: Serve as the primary, front-line point of contact for all employee inquiries. Manage, triage, and resolve incoming tickets within ServiceNow, ensuring strict adherence to agreed-upon SLAs, KPIs, and service standards
• Smart Escalation: Take ownership of standard requests and recognize when to effectively route or escalate complex, highly sensitive, or out-of-scope cases to the Senior People Operations Specialist, Regional Manager or Tier 2, 3 or COE partners
• Lifecycle Administration: Accurately execute and administer all employee data changes across the end to end employee life cycle within Workday and other internal People systems
• Account Ownership: Maintain primary responsibility for the day-to-day operations and health of assigned business accounts or regions
• Data Integrity & Privacy: Handle sensitive employee data with strict adherence to Risk & Control principles, GDPR, and local privacy regulations
• Document Management: Generate, distribute, and securely store employee lifecycle documentation (e.g., contracts, addendums) in compliance with local labor laws and established SOPs
• Payroll & Vendor Collaboration: Conduct meticulous monthly payroll report validations to safeguard accurate payouts. Partner with external payroll providers (where active) to ensure correct employee registrations with local authorities
• Immigration Administrative Support: Assist with baseline administrative tasks related to the visa and immigration process, cooperating with Global Mobility and external vendors (e.g., Fragomen) as directed
• SOP Execution: Execute daily tasks in strict alignment with established Standard Operating Procedures (SOPs) and global/local employment legislation
• Feedback Loop: Actively identify operational bottlenecks, system bugs, or process gaps in daily workflows and surface them to the Senior Specialist and Regional Manager to support continuous improvement initiatives
• Content Maintenance: Partner with relevant stakeholders and Tier 2 teams to ensure internal HR knowledge base content and SOP country guides remain accurate and up to date
• Onboarding & Training: Deliver training and guidance to team new hires, and stakeholders on how to navigate People Ops processes and systems
• Project Contribution: Act as an active project team member in departmental initiatives, contributing Tier 1 insights to help shape broader People goals
• Cross-Functional Teamwork: Partner collaboratively with Tier 2, Tier 3, and Centers of Excellence (COEs) to resolve employee queries seamlessly

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options- 2-3 years of relevant experience in People Operations
• Fluent in English and French
• Excellent communication skills in English
• Ability to work effectively as an individual and as a team member
• Experience partnering with internal and external stakeholders across the HR functions
• Strong understanding of HRIS systems, Workday experience preferred
• Demonstrated strong analytical skills, attention to detail and accuracy
• A flexible, positive and problem-solving mindset; versatility to adapt to changes
• Strong grasp of French statutory regulations governing People Operations and lifecycle administration
• A Bachelor degree or equivalent job experience
• Ability to manage work in a fast-paced, dynamic environment
• Passion for continuous improvement of our service to employees as well as of our core processes