Solution Operations Manager

Who you are

• 4+ years of experience in strategic operations, operations, chief of staff within technical sales, solutions engineering, or professional services environments
• Strong ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution
• Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities
• Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities
• Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments
• Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges
• Bachelor’s degree required; MBA or advanced degree preferred
• Fluency in English (native level); additional European languages are a plus

What the job involves

• As a direct business partner to our Solutions team—including Deployment Strategists and Applied AI Engineers—you will work closely with Solutions leadership to roll out Mistral’s Industry Verticals & Capabilities framework across pre-sales and post-sales activities
• You will translate the framework into a scalable operating model by defining processes, governance, playbooks, KPIs, and resourcing plans; coordinating Vertical and Capability owners; and embedding reusable approaches into customer engagements
• You will also analyze performance and delivery capacity to continuously improve execution
• This role is critical to turning our go-to-market strategy into repeatable action—aligning customer priorities, technical expertise, and delivery resources to improve the efficiency and impact of our Solutions organization and accelerate the value Mistral delivers to customers
• Technical Go-to-Market Execution
• Partner with Solutions leadership to orchestrate and support the industry verticals & capabilities matrix motion, helping translate strategic GTM definitions into repeatable execution
• Help codify and scale vertical and capability playbooks (ICP assumptions, priority use cases, delivery approaches, reusable assets) to enable re-use across accounts
• Coordinate cross-functionally with Vertical and Capability owners to align on prioritization, resourcing, and enablement for pre-sales and post-sales engagements
• Cross-Functional Collaboration
• Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs
• Support the development of professional services offerings and technical engagement models that maximize customer success
• Collaborate with product & engineering teams to ensure Solutions team feedback is incorporated into the product roadmap
• Help prepare materials for executive reviews highlighting technical implementation successes and challenges
• Data-Driven Decision Support
• Identify and operationalize the right metrics to optimize the Solutions team impact on customer success & revenue
• Create and maintain reporting mechanisms around technical implementation KPIs
• Synthesize tangible, strategic recommendations that can be deployed cross-functionally

Benefits

• Competitive bonus structure
• Equity
• Opportunities for professional growth and development