Senior Workplace Specialist

• Snowflake is looking for a Senior Workplace Specialist to join the Global Workplace team and support the operations of our London office
• In this role, you will be responsible for a broad range of activities, from vendor coordination to enhancing the service experience for employees, guests, and partners
• You will contribute to creating and maintaining a pleasant, aesthetic, and functional work environment, supporting employees in experiencing a high level of organisational effectiveness, communication, safety, and engagement
• Own day-to-day Workplace operations for the London office, ensuring a clean, safe, functional and engaging environment and taking accountability for the overall workplace experience
• Act as the primary Workplace point of contact for the London office, providing visible, proactive and professional support to employees, leaders and stakeholders
• Lead the development and implementation of local Workplace processes and procedures, identifying opportunities to improve consistency, efficiency and service delivery
• Take ownership of operational decisions for the London location, using sound judgement to resolve issues, prioritise competing requirements and escalate appropriately when required
• Support the Regional Workplace Manager with regional Workplace projects, policies and initiatives, contributing to a consistent operating model across EMEA
• Position London as a benchmark location for Workplace operations, developing and sharing best practices that can be adopted across other EMEA offices
• Ensure compliance with Health & Safety standards, proactively identifying risks and coordinating corrective actions
• Partner with key internal stakeholders (HR, IT, Finance, Security, etc.) to ensure seamless operational delivery and a high-quality employee experience
• Manage vendor contracts and performance, including cost reviews, service levels and timely resolution of performance issues
• Lead and support onsite events and employee experience initiatives, bringing creativity and a high level of service to enhance workplace culture
• Plan and execute operational projects such as seating planning, sustainability programmes, renovations and office moves
• Utilise Workplace technology and operational systems, ensuring accuracy across space management platforms, dashboards and service desk tools
• Track and manage workplace issues, priorities and KPIs, ensuring actions are followed through and resolved within expected timescales
• Streamline Workplace communications, delivering clear and engaging updates on workplace initiatives, changes and operational matters
• Drive continuous improvement and set a high standard for Workplace operations, identifying opportunities for efficiency and innovation while sharing learnings and best practices with the wider EMEA Workplace team

Benefits

• Comprehensive health insurance plans
• Health savings accounts
• Robust retirement plans
• Life and disability insurance
• Weekly online lunch and learns
• Virtual workout classes
• Ergonomic work-from-home equipment
• On-demand mental health and wellness programs
• Fertility benefits and family planning resources
• Generous time-off and various leave plans
• Onsite and Remote Work
• Employee discounts and pre-tax selections
• New hire equity + Employee Stock Purchase Plan (ESPP)
• Quarterly bonus or commission program- Customer centric approach
• Proven experience with running a functional, engaging, aesthetic workplace: management of office M&E systems, workplace service providers and housekeeping & catering team
• Strategic approach to planning/problem solving combined with hands-on approach. Proven organizational skills. Strong execution skills meeting short deadlines - a must
• 3-5 years facilities positions or similar roles (fast pace environment – big plus)
• Undertaking physical inspection of the facilities and premises and prioritizing maintenance as appropriate
• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners
• Exhibit analytical, strategic planning, and execution skills
• Proficient with GSuite & Slack. Familiarity with Workday, ZIP, Envoy a bonus
• Have a proven ability to deliver concise and simple written and verbal communications to cross-functional stakeholders