Senior Technical Program Manager

Who you are

• Experience with advanced use of SQL for data mining and business intelligence, or experience applying key financial performance indicators (KPIs) to analyses
• 5+ years of technical product or program management experience, including managing cross-functional programs
• 7+ years of working directly with engineering teams to deliver complex technical solutions
• 3+ years of software development or hardware troubleshooting/development experience
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• 5+ years of data center operations experience, including networking, Linux, and hardware troubleshooting

What the job involves

• A Senior Technical Program Manager (Sr. TPM) will lead high-impact, large-scale programs across AWS Central Operations’ Rack Migrations & Retirements, Installation, and Production Control domains, with a focus on EMEA regions
• This role requires strategic leadership, technical program ownership, and cross-functional collaboration to design, deliver, and continuously improve workflows that enable seamless movement of server racks, onboard new data center capacity, and optimize production control processes
• You will balance business priorities with operational realities, drive process automation, mentor junior TPMs, and ensure programs align with AWS’s reliability, scalability, and cost-optimization goals
• As a fungible leader, you will flex across migrations/retirements, capacity installation, and production control initiatives, serving as a key liaison between engineering, operations, supply chain, and leadership teams globally
• Lead end-to-end delivery of migration, retirement, capacity installation, and production control programs from concept to execution across AWS’s global infrastructure
• Design and implement technical solutions, including workflow automation, system integrations, and process improvements to enhance capacity delivery, defect mitigation, and operational efficiency
• Collaborate with engineering, operations, supply chain, and leadership teams to align priorities, secure resources, and drive cross-organizational goals
• Proactively identify and mitigate risks for large-scale rack movements, capacity landings, and production control bottlenecks
• Define, monitor, and optimize Key Performance Indicators (KPIs) and Organizational Goals (OGs) to track program success and drive continuous improvement
• Author strategic documentation for OP2, 3YP, and leadership stakeholders, synthesizing complex data into actionable insights
• Mentor junior TPMs and establish best practices across migrations, installations, and production control teams
• Serve as the Operational Voice for Data Center Community (DCC) operations, working directly with technicians to resolve escalations and push upstream fixes
• Develop standards and training for data center operations teams, ensuring safety, security, and serviceability of customer capacity
• Analyze trends and data to uncover defects across product life cycles, drive capacity recovery, and optimize marginal costs