Senior Technical Account Manager

Who you are

• Experience in design/implementation/operations/consulting with distributed applications
• Experience in technical engineering
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience with AWS services or other cloud offerings

What the job involves

• An AWS Senior Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers
• As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology
• You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues
• • You’ll build solutions, provide technical guidance and advocate for the customer
• • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• • Develop trusting relationships with customers, understanding their business needs and technical challenges
• • Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• • Consult with a range of partners from developers through to C-suite executives
• • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• • Solve a variety of problems across different customers as they migrate their workloads to the cloud
• • Uplift customer capabilities by running workshops and other enablement sessions
• We partner with some of the most innovative organizations across industries, supporting their cloud journeys at every stage. Our team is composed of experienced cloud technologists who are committed to helping customers succeed. We work collaboratively across AWS to ensure our customers receive comprehensive guidance on architecture, operational strategy, and best practices
• When you join us, you'll be part of a supportive community dedicated to customer success, with opportunities to expand your technical expertise, earn AWS certifications, and develop your consulting and leadership capabilities through mentorship and hands-on experience