Senior Program lead

Who you are

• You're an Excel power user — pivot tables, Power Query, and macro/VBA automation are second nature (we'll put this to the test)
• You bring order to chaos — structured thinking that turns ambiguity into a clear plan, fast
• You communicate with energy and clarity — across functions, across geographies, up to leadership and down to the front line
• You learn fast and don't wait to be told twice — complex payment logic, regulatory nuance, and cross-functional dependencies are puzzles you enjoy solving
• You're up for travel — getting in the room with EU regional ops teams, on-site, is part of how you get things done
• You thrive under pressure — peak periods with serious financial stakes don't rattle you, they energize you
• Bonus points for:** AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams, or a second European language
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience implementing repeatable processes and driving automation or standardization
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams

What the job involves

• Want to build something that actually moves the needle — at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program lead who doesn't just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself
• This isn't a role for someone who wants a fully paved roadmap. It's for someone who wants to build the road
• Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams — fleet, fuel, incentives, and beyond
• Strengthen and build new financial controls and audit trails — find the gaps before they become problems
• Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
• Chase down payment discrepancies across EU countries — trace the data, find the root cause, fix it, and make sure it doesn't come back
• Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
• Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech