Senior Product Manager (Infrastructure Observability)

• As a Product Manager at Grafana Labs, you’ll develop a vision and strategy for your product domain
• You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals
• You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders
• The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential
• Product Managers are the bridge that connect Engineering, Design, and UX to GTM
• You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers
• As the Senior Product Manager for Infrastructure Observability (Infra O11y) you’ll be responsible for our most popular Grafana Cloud products that span the infrastructure suite: Kubernetes Monitoring and Cloud Provider Observability
• Infra O11y provides our customers with the ability to easily monitor their core services – from our smallest self-serve customers to our largest enterprise customers
• Your primary responsibility will be to help define the vision and ensure the long-term success of Infra O11y, working with your engineering partners to fine-tune product strategy
• You will be charting the path forward for net-new product initiatives – like Host Monitoring – balanced with maintaining a strong roadmap and customer satisfaction for our most mature products
• Your role will require heavy customer discovery, understanding user needs, and building consensus and alignment across several Engineering groups and many stakeholders as we look towards simplifying our broader Infra O11y experience for Grafana Cloud
• You will also need to flex your GTM muscles and build conviction in areas like competitive analysis and sales enablement to better inform activities like pricing and packaging
• Beyond driving your individual product area, you’ll also need to ensure that the experiences you’re building are tightly woven into our overall Grafana Cloud suite of products, by establishing integration touchpoints with other key offerings like Grafana Cloud Knowledge Graph and Grafana Assistant, so that our customers have a seamless monitoring experience where they can easily navigate between different layers of their architecture through guided explorations and natural language
• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption- Experience driving adoption of shared services or platform capabilities across multiple product teams
• 5+ years of experience in a B2B SaaS product
• Ability to discuss APIs, data models, schema evolution, and distributed systems concepts
• Experience using or building developer-facing tools, APIs, or platform services
• Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders
• A BS/BA in Computer Science, a related field, or equivalent work experience
• 7+ years of experience in Product Management
• Experience working with Engineering and Design teams build delightful products and features – with sounds UX – in a fast-paced environment
• Experience with open source software and/or commercial open source companies
• Experience using or building observability products and/or developer tools, either internally as an SRE or for external customers
• Proficient with infrastructure concepts and components – like Kubernetes, Cloud Service Providers, and VMs – and able to articulate these models in human-readable terms
• Experience with AI tools