Skip to content

Senior Customer Success Manager - EMEA

Chainguard
senior
Work Type

Remote

Open to applicants in

United Kingdom

Seniority

senior

Posted

June 25, 2026


Expected Salary
$100k+
Want to apply for this job?

Subscribe to access the application link and 8,000+ more jobs

Job Description

Chainguard is the trusted source for open source.

By delivering hardened secure and production-ready builds of all the open source software engineers and AI agents rely on Chainguard helps organizations build faster stay compliant and eliminate risk. 

Our customers include Fortune 500 enterprises and global industry leaders including Anduril Canva Fortinet Hewlett Packard Enterprise OpenAI Snap Inc. and Snowflake.

Chainguard is venture-backed by leading investors including Amplify IVP Kleiner Perkins Lightspeed Venture Partners Mantis VC Redpoint Ventures Sequoia Capital and Spark Capital.

The role in a nutshell:
As a Customer Success Manager at Chainguard you will be the post-sales primary point of contact for our customers.

You will be responsible for taking lead on customer engagements across onboarding implementation and adoption.

In this role you will work closely with Solutions Architects Technical Support Product Management Engineering and Sales to ensure the successful onboarding and support of your customers.

You are their day-to-day contact building relationships with customers and driving outcomes adoption and delivering time-to-value.

What you’ll do:

  • Success Planning & Value: Drive business success planning by partnering with customers pre-sales and post-sales teams to align on requirements goals and challenges.

    Provide thought leadership on change management for large scaled rollouts.

    Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.

  • Customer Advocacy: Act as the voice of the customer within the organization advocating for customer needs and requirements to internal teams.  This means being a team player and having strong collaboration skills - this role must align with many different internal teams influence them to act toward customer needs.
  • Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
  • Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends new features and best practices so you can help customers optimize their use of Chainguard.
  • Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features best practices and security principles.
  • Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.

    Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.



What we're looking for:
  • 5+ years experience in enterprise customer facing roles collaborating with both technical and business teams - Customer Success Professional Services Technical Account Management or a combination of those plus Sales Solutions Engineering or Technical Support.
  • Relevant domain knowledge of one or more of the following: Supply Chain Security DevSecOps AppSec security infrastructure containers regulatory compliance requirements vulnerability management software development lifecycle.
  • This is a strategic and proactive role our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.  This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales product engineering etc.
  • An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
  • Demonstrates a strong commitment to continuous personal and professional development actively seeking opportunities to enhance skills expand knowledge and advance within their career and field.
  • Driven high emotional intelligence and strong priority management skills


Strongly Preferred:
  • Previous early-stage startup experience
  • Passion for technology & cybersecurity
  • Relevant hands-on technical experience in one or more of the following domains: cloud computing environments (AWS GCP Azure) containers Linux Supply Chain Security DevSecOps AppSec security security infrastructure regulatory compliance requirements vulnerability management software development lifecycle

About Us

We live and breathe our company values:

  • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
  • We have a bias for intentional action — We prioritize plan try things and fail fast.
  • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus but we also like to enjoy the journey.
  • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities bi-annual destination summits and a monthly stipend for coworking spaces phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion.

    Plus you can participate in secondary offerings and have 10 years to exercise your options (yes you read that correctly: 10 years!).

  • 100% Covered Health Insurance: We cover 100% of your health vision and dental insurance premiums for you and your dependents.

    Nothing comes out of your paycheck.

  • ∞ Flexible Time Off: Take the time you need – to do our best work we need to recharge and reset.
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements please apply.

We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds perspectives and experiences.

Chainguard is an equal opportunity employer.

We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.

By submitting your application you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

©2026 Chainguard.

All Rights Reserved.

More Jobs You Might Like
Senior Software Engineer

Builder.io

Remote - EU

Helpful Resources
Salary & Savings Calculator

Compare salaries across European cities and calculate your potential savings. Understand cost of living and take-home pay for tech jobs in Europe.

Career Guides

Expert advice on landing high-paying tech jobs in Europe. Tips on interviews, salary negotiation, and career growth from The European Engineer.

Access 8,000+ High-Paying Tech Jobs

Get unlimited access to our full database of 8,000+ jobs with advanced filters, salary comparisons, and exclusive career guides from The European Engineer.