Senior Product Manager (Credit and Data Platform)

• In this role, you will be responsible for building an automated credit and arrears management platform that serves all of Adyen’s credit products while enabling our operational teams to manage the portfolio at scale
• Platform capabilities will include credit performance and arrears management – driving customer satisfaction, while managing portfolio risk and keeping Adyen compliant with regulatory requirements
• In this role, you will collaborate closely with our Product, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams to deliver customer and business outcomes
• Set strategy and roadmap for the credit servicing and collections team
• Lead platform-scale execution working closely with the Engineering, Product, Design, Finance, Operations, Regulatory, and Compliance teams to deliver an automated platform that scales globally without compromising reliability or trust
• Operate with a data and experimentation first mindset defining success metrics including platform scalability and operational efficiency. Adopt an AI-first product development approach including experimentation that measurably improves outcomes
• Within the first 6-12 months, you will have:
• Established a clear vision, strategy and goals for the credit servicing and collections team
• Identified key customer and operational pain points helping shape the product roadmap
• Build a well oiled product development team that can execute on the roadmap
• Launched core capabilities of the platform in collaboration with the Capital and Issuing product teams

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- Product - PM at heart with strong product instincts, data-based decision mindset, and highly focused on business impact. Demonstrated passion for AI-forward thinking
• Customer centric: You are able to translate technical complexity back to customer impact and understand the needs of different customers
• Mindset - entrepreneurial mindset with a strong bias toward action and ability to move fast in the midst of ambiguity
• Communication - a clear, compelling communicator who is comfortable interacting with both internal and external stakeholders from varying disciplines and cultures
• Experience - 8+ years building high-scale platforms in fast growing tech or fintech environments. 2+ year of experience in credit and arrears management is a must
• Leadership - demonstrated ability of setting vision and strategy for teams. Strong sense of initiative and self-motivation
• Execution - track record of delivering complex product and platform initiatives at scale. Comfortable operating in ambiguity with high autonomy and ownership- We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role