Senior Operations Specialist (Fleets&Vehicles)

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role We’re looking for a motivated (Senior) Operations Specialist to join our Bolt Rides team in Ukraine, Kyiv. As a part of the Fleet domain, you’ll lead and support high-impact fleet management initiatives that contribute to the growth of our Rides division.

The role combines operational execution, process ownership, performance analytics, relationship management, and ensuring sustainable fleet growth.

This role is a good match for you if you’re a driven individual with operations experience with strong proven analytical skills. You're keen to be part of a team responsible for amplifying Bolt Ride-Hailing success and supporting our ambitious growth and expansion plans.

Main Tasks And Responsibilities

• Building, optimizing, and executing processes that drive sustainable fleet business growth.
• Analyze fleet-, city-, and market-level data to understand performance trends and root causes. Maintain fleet related reports. Contribute to weekly and monthly reports, deep dives, and performance reviews by preparing structured insights, and data-backed conclusions to support decision-making.
• Own day-to-day relationships with assigned fleets, acting as the primary point of contact for operational, performance, commercial and other topics. Maintain strong, trust-based partnerships through regular communication and proactive engagement. Handle complex fleet issues.
• Identify, qualify, and engage potential new fleets. Support end-to-end onboarding, including fleet setup, documentation, compliance checks, activation, and smooth transition into ongoing account ownership.
• Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.
• Collaborating with local and central teams across different functional areas.

About You

• You have at least one year of experience in data analysis and transforming complex datasets into clear, data-driven insights that support decisions. You are highly proficient with data and reporting tools (e.g. Google Sheets, dashboards, BI tools like Looker or similar).
• You have at least one year of experience in operations, process improvement, and building processes from scratch.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You’re fluent in English and Ukrainian and possess good communication, collaboration, negotiation and networking skills.
• Your hands-on work demonstrates a high level of initiative to challenges and a strong sense of ownership.
• You have strong analytical skills and excellent soft skills, comfortable building trust and communicating confidently with fleet owners, including on sensitive topics such as compliance, documentation, and payouts.

Why You’ll Love It Here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.