Senior Media Specialist Technical Account Manager

Who you are

• While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience with AWS services or other cloud offerings
• 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
• 3+ years experience in the Media & Entertainment market segment
• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying
• Experience in internal enterprise or external customer-facing environment as a technical lead
• 4+ years' software engineering or technical operations experience
• Deep knowledge of video processing technologies (MPEG2, AVC/H.264, HEVC/H.265, AV1, MPEG-TS, CMAF)
• Experience with adaptive bitrate streaming protocols and delivery at scale (HLS, DASH, SSAI, low-latency streaming)
• Familiarity with AI/ML applications in media workflows (e.g., content moderation, automated QC, personalization, generative AI for content production or metadata enrichment)
• Experience with advertising technology in media environments (ad insertion, programmatic advertising, VAST/VPAID, server-side and client-side ad decisioning)
• Experience with cloud compute services (EC2, ECS/EKS, Lambda, GPU-accelerated instances) and infrastructure-as-code in production environments

What the job involves

• Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows
• Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations
• When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support
• Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers
• Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers
• Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer
• Complete the onboarding and off-boarding requirements of assigned key customers
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
• Interface with customer project managers and technical owners to understand requirements and deliver product releases
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
• Work with Engineering managers to ensure delivery of product features to meet customer requirements
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations
• Verify implemented product features and test multi-product customer project workflows
• Communicate with customers and internally across, up, and down customer organizations
• Mentor junior Media Specialist TAMs and Engineers
• Define and implement team level metrics and processes
• A day in the life:
• AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments
• Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services
• Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center
• You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud