Senior Incident Responder (CSIRT)

• Salesforce is seeking a Senior Incident Responder for our Cyber Security Incident Response Team (CSIRT) with a passion for Information Security and a strong understanding of digital forensics, incident response and security monitoring
• The CSIRT is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. We are the ‘tip of the spear’ and the last line of defense protecting company and customer data from our adversaries
• This position is based in our EMEA region and working hours correspond to our “follow the sun” operating model and shift according to daylight savings during the year. You are required to do on-call as part of a regular rotation
• The Senior Incident Responder will participate in technical investigations during security incidents to protect critical infrastructure and our customers’ data from the latest information security threats. You will be contributing to significant strategic projects, conducting threat hunts, enhancing detection and incident response capabilities, and improving core CSIRT technologies and processes

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- Minimum 5+ years of prior specialised security operations experience
• Operational experience with security incident and event management (SIEM) solutions (i.e. Splunk, Google Security Operations, Microsoft Sentinel, etc)
• Operational experience performing incident response with Endpoint Detection and Response (EDR) solutions (i.e. Crowdstrike, Cybereason, etc)
• Operational experience responding to cybersecurity incidents in a production environment, including technical investigations, containment and remediation on large scale network compromises
• Operational experience with monitoring devices (such as Security Service Edge solutions, network and host-based intrusion detection systems, web application firewalls, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools)
• Familiarity with core concepts of security incident response and the security threat landscape (i.e. incident response phases, attack vectors, threat actors, vulnerabilities, IoCs, TTPs)
• The willingness to apply yourself to learning new skills
• Understanding of operating system fundamentals and common DFIR tools and artifacts in macOS, Microsoft Windows, and/or Linux/Unix (file system, memory, running processes, network connections)
• Understanding of incident response and security operations within public cloud environments (i.e. AWS, Azure, GCP)
• Flexibility, drive, integrity, and creative problem-solving skills
• Understanding of network fundamentals and common protocols (i.e. HTTPS, DNS, SMTP)
• Customer-centric attitude and focus on providing best-in-class service for customers and stakeholders
• The ability to build strong relationships with peers both internal and external to your functional group, and with peers/professional organisations outside the company
• Experience with scripting, workflow automation or agentic AI capabilities
• Strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical audiences
• Prior experience in a 24x7x365 operations environment
• Working proficiency with programming or scripting languages (e.g. Python, Bash, Go, PowerShell)
• Ability to develop custom threat detection rules (i.e. YARA/IDS signatures)
• Working knowledge of malware reverse engineering
• Relevant information security certifications, such as: OSCP, SANS GCIH, GCIA, GCFA, GCFE, GX-IH, GX-FA and other related certifications
• Actively involved in the security community